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Account Suspended

syntactics
Active Member

Hi There,

 

My friend's Profile account has been suspended and I'm helping him on how to connect with customer support to reinstate his account. It seems he can't post on Groups. What's the best way to connect with the CS? Please help! 

1 REPLY 1
vladag
Community Manager
Community Manager

Hi Pamela,

 

Users whose accounts are suspended receive a notification, detailing actions taken on their account and the reasons for these. Depending on the reason, users do have the opportunity respond to the notification ticket and in some cases are directed to submit an appeal. 

 

Users who are no longer allowed to use Upwork will also not be able to participate in Community discussions. Seeing the procedures we have in place, please ask the freelancer to refer to the information our team provided in the notification they receive and note that we won't be able to address or discuss other user's account issues in the Community or through support tickets.

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