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Re: Account on Hold

Active Member
Karl B Member Since: Feb 13, 2018
21 of 75

I have seen several others who tried to upload ID, and the account was on hold, but no instructions on how to fix.  Can someone help me do so so I can get to UpWork?

Community Guru
Nina K Member Since: Nov 29, 2017
22 of 75

Hi Karl,

One of our agents will reach out to you directly to help assist you with completing the verification process.

~Nina
Active Member
Aaron S Member Since: Feb 28, 2018
23 of 75

I'm in the same boat Smiley Happy  I think mine had too much reflection on it... that's fine, but why isn't there a way to upload a second try?  Oh well.

 

What is the process now?  Do I wait?  I was given instructions to contact customer service, but like a big ole dummy I only found a bunch of FAQs.  Smiley Very Happy

Community Guru
Nina K Member Since: Nov 29, 2017
24 of 75

Hi Aaron,

 

A member of the team will be reaching out to you directly to assist you with this very shortly.

~Nina
Active Member
Uland B Member Since: Jul 6, 2018
25 of 75

Hi Valerie,

 

I'm having the same issue. Could you please have someone contact me regarding my identification.

Active Member
Uland B Member Since: Jul 6, 2018
26 of 75

Hi Valerie,

 

I'm having the same issue. 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
27 of 75

Hi Uland,

 

It looks like you already have a ticket with our support team about this issue. They'll assist you via that ticket shortly. 

Thank you!

~ Valeria
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Active Member
Amber P Member Since: Mar 4, 2018
28 of 75

Hi, 

I am also having trouble getting my acount to verify my ID.  It says contact customer service, but the link just goes to some FAQ's...  If anyone could help it would be much appreciated Smiley Happy 

Community Guru
Jo-An B Member Since: Aug 2, 2016
29 of 75

Hi Amber, Sorry to hear you ran into issues with verification. One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

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Active Member
Janan S Member Since: Mar 8, 2018
30 of 75

I'm experiencing exactly the same thing-->

My account has been placed on hold after I uploaded my ID and UpWork was unable to verify it. I was told to contact customer service and am currently stuck in a never ending loop of "FAQ" links. Can anyone advise next steps? Thank you in advance for your help.

 

Can someone please help.

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