I am having the same problem. I have tried to resubmit documents, but I have no confirmation that anything is going through. The only option I get is to click "close" and hope something gets resolved. I am seriously pouting right now.
So I have not been allowed to use the site to send proposals for a while now because I have to verify who I am. I was told someone would contact me, but that hasn't happened. Every time I go to submit a proposal, even non-USA based jobs, I get prompted to reupload my ID. Every single time. Then once I do, it says it will be 3 to 4 days before I get a ruling. Can someone just look at my hidious ID (preferably not laugh) and verify me already? Please?
I'm in the same boat I think mine had too much reflection on it... that's fine, but why isn't there a way to upload a second try? Oh well.
What is the process now? Do I wait? I was given instructions to contact customer service, but like a big ole dummy I only found a bunch of FAQs.
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