Apply Now Button is grey

[saria_saeed]

Hello!
Please let me know why am I unable to apply for jobs? The Apply Now button was working fine an hour ago, but not anymore. I still have 60+ connects (if this information matters).

Regards

[damund]

1. There are a few possibilities for this; lets start by getting a little more information.
   Can you provide any of the following details?
   1. Does it happen with all jobs you wish to apply to or just some?
   2. Is your account under investigation?
   3. Are you using a freelancer account?
   4. Any other information would be useful in helping you resolve your issue.

[JoanneP · Accepted solution]

Hi Saria,

I checked your account and saw you've been requested to complete the ID verification process. You can check this page in your account. Could you please check the email address associated with your Upwork account?  

[saria_saeed]

Thank you for taking time out and replying. Yes, my ID was under verification at that time. It's sorted now.

[c3759e0f]

Hello Joanne I have the same problem please help me out 

[03011e26]

Hello JoanneP,

I have the same issue. I'm actually new to the platform and i signed up since on the 30th of April. I have done all necessary requirements. I also have 50 connects but i can't apply for jobs as the "Apply Button" isn't functioning.

Kindly assist.

Thanks.

[ArjayM]

Hi Chinedu,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[63ff95a0]

hi JoanneP, i also have this same issue.

i just created my account and i thought i was still being verified but it hasbeen over two weeks and the issue still persists. Please what can i do?

[PradeepH]

Hi Olus

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[18131f76]

Hi Joanne. I have the same problem and can't find anywhere to complete andy verification process. Can you help me please?

[05927c24]

Hi Joanne, to solve that gray apply now issue, do I have to wait until my profile is verified? I have just done following the caution above my profile and it turned out that the staffs have to do manually so I googled it and found out that I have to wait 3 days.

[ArjayM]

Hi Satawee,

I took a closer look at your account and confirmed that your ID has been verified. You should now see the ID-verified badge on your profile. Also, the account has no restrictions, so you shouldn't have trouble submitting proposals to potential clients.

Let us know if you're still experiencing the same issue with the "Apply now" button; we'll gladly look into that for you.

[mikee_07]

I have the same issue. My profile is verified, I have enough connects and account is in good standing as well. I cannot click the apply button on my personal profile. I have created a ticket but it's been 5 days and I'm not getting any updates. 

[mikee_07]

Hi Arjay, my account is in good standing with enough connects and verified account however I'm experiencing same issue where I cannot click Apply button and is greyed out. May you please help me. I'm using my personal account. 

[0369bbf8]

Hello JoanneP,

I have the same issue and stressed out.Could you please check my account and figure it out ?Thank you

[IvygailJ]

Hello Minn Shinn,

Thank you for reaching out to us, and I am sorry to hear that the “Apply” button is not working on your end. I will be happy to help. I checked your account, and I see that a ticket has been raised by our assigned team to provide you with further information and instructions on how you can resolve this matter. I’d encourage you to follow up with our team directly on your ticket and feel free to reach out to them through the same support ticket if you have any more questions. You can access your ticket on this page. 

[maralvar]

It could be a mistake if you have applied for that job before. The web will show a grey button.
It could be a problem with that job, that client.
Check out with other jobs.

[chris37]

Hello Joanne I have the same problem please advise. 

[ArjayM]

Hi Chris,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information and further assistance.