Community Manager
Hi Brittany, please check this help article for more information about the correct format of bank codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
If you need any further assistance please let us know!
Community Manager
Hi Brittany, please check this help article for more information about the correct format of bank codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
If you need any further assistance please let us know!
Retired Team Member
Hi Maria,
I see that you recently were able to add a billing method to your account. Could you please try the solution Andrea shared above and let us know if you're still having difficulties? We'll look further into that for you.
