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Banking Info and Identity Verification

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Active Member
Cody F Member Since: Apr 25, 2017
1 of 6

Hi all,

 

I'm having an issue submitting the required documents for proof of my identity so my bank account info can be approved. I have reached out to Upwork staff through the "Get Help from Upwork" form in the Help and Support section of the website twice now over the past few weeks and have yet to receive a response. How long does it normally take for someone to get back? 

 

Thanks in advance,

Cody

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Community Guru
Mary W Member Since: Nov 10, 2014
2 of 6

Hopefully, a moderator will pop up here and help you.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 6

Hi Cody, 


I apologise if there is a delay but I can see that the bank verification is already in progress. I have personally followed up with the team regarding this, and will let you know if there is any update from their end.


-Avery
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Active Member
Cody F Member Since: Apr 25, 2017
4 of 6
Hi Avery,

I appreciate your response. Yes, the verification process is in progress, but I can't directly provide the required documentation (basically names don't match) which is why I have been trying to reach someone. I have all the necessary legal paperwork to prove my identity, I just need to know who to send it all to.
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
5 of 6

Hi Cody, 

I'll send you a link via a private message where you can upload your documents. 


-Avery
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Active Member
Cody F Member Since: Apr 25, 2017
6 of 6
Thanks Avery!
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