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codyfazio
Member

Banking Info and Identity Verification

Hi all,

 

I'm having an issue submitting the required documents for proof of my identity so my bank account info can be approved. I have reached out to Upwork staff through the "Get Help from Upwork" form in the Help and Support section of the website twice now over the past few weeks and have yet to receive a response. How long does it normally take for someone to get back? 

 

Thanks in advance,

Cody

5 REPLIES 5
mwiggenhorn
Member

Hopefully, a moderator will pop up here and help you.

aocumen
Community Manager
Community Manager

Hi Cody, 


I apologise if there is a delay but I can see that the bank verification is already in progress. I have personally followed up with the team regarding this, and will let you know if there is any update from their end.


~ Avery
Upwork
codyfazio
Member

Hi Avery,

I appreciate your response. Yes, the verification process is in progress, but I can't directly provide the required documentation (basically names don't match) which is why I have been trying to reach someone. I have all the necessary legal paperwork to prove my identity, I just need to know who to send it all to.
aocumen
Community Manager
Community Manager

Hi Cody, 

I'll send you a link via a private message where you can upload your documents. 


~ Avery
Upwork
codyfazio
Member

Thanks Avery!
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