Bonus not recieved for withdrawal

[lavpratap]

My client(**Edited for Community Guidelines** ) has reviewed my work and issued me a bonus of $7.40 for a contract ended on 14th may. The amount is in security hold period for more than 6 days. Just want to know whether there is any problem from client's end or I will be paid for it. Quick action will be highly appreciable.

[bstojadinovic]

Hi Lav Pratap,

I see that you have an open ticket for this concern. Please refer to the ticket you have created. Someone from the team will respond to assist you directly. Thanks!

[petra_r]

Go to your Reports > Pending page

Is there a DATE in the left hand column (under date) or does it just say "Pending" (under date)

If it is "Pending" (No date) then Upwork has not been able to charge the client's payment method for that Bonus (In other words: The client has not paid, and you will only be paid if the client sorts it out.)

[lavpratap]

Client is not replying since the project is ended. What should I do now? I've messaged him several times. He is a payment verified client, then why upwork is unable to charge him. Apart this, he had paid my hourly charges.

[lavpratap]

Is there any way to sort out this dispute?

[nkocendova · Accepted solution]

Lav,

Please note that bonus payments are not covered by Upwork Payment Protection, and will need to be paid by the client in order for you to be paid the bonus amount. If a client fails to do this or their payment method cannot successfully be charged, then the payment will remain as pending until the client resolves the issue.