Can’t accept job offer

[devenamul]

Could anyone help me? I am having an issue with accepting the job offer which my client sent me. I received an error saying "This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer." My client said his account has no issue. Recently he paid someone. But has not found any issue.

[db801079]

Hi Enamul, 

I think That means your client might violate a term on Upwork and be reported by other freelancers. It's safe for you not to accept the offer when the client is under investigation.

[devenamul]

Hi Kieu, 

I appreciate your advice about the client. But this client is someone I have worked with before, and we have an established working relationship.

[759e32fa · Accepted solution]

Hi Enamul,

Even if this was a client that you've worked with before, they would have to fix the issue on their account first before you can accept the offer. There's no action needed on your end at this point. Just ask them to advise you once the issue is resolved on their end so you can retry to accept the offer.

[devenamul]

Hi Annie,

Sure, I'll let the client know they need to resolve the issue on his account first. I'll accept the offer once it's fixed. Thanks for the guidance!

- Enamul