Can't switch to basic (Membership plan)

[erebar]

Hello. Currently I have a plus membership plan. My billing cicle restarts in a few hours. I want to switch back to basic but I get this message:

"We are in process of subscription renewals and upgrades are not possible during that period. Please come back later."

Am I supposed to just pay? What do I do?

[PradeepH]

Hello Eric, 

Thank you for contacting us. You cannot change your membership plan when your subscription is under renewal. Please try 24-48 hours after the billing date. You will be charged for the membership at the start of the billing cycle and you can cancel this anything during the billing cycle or 48-72 hours before the billing date. 

Thank you.

Pradeep.