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Can't upload profile photo!!
Oct 10, 2017 10:10:09 PM by Ann Marie L
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Oct 10, 2017 10:10:09 PM by Ann Marie L
I am trying to create an Upwork profile but I can't becauase it won't let me upload my profile picture. I have tried everything and this is EXTREMELY frustrating because I can't create my profile at all without a photo. I am getting the message Sorry, something went wrong. We were unable to save the image." Please advise!
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Oct 11, 2017 12:26:17 AM by Vladimir G
Hi Ann Marie,
Are you receiving an error when uploading your photo? Please try using a different browser, make sure the photo clearly features your head and shoulders, check the tips shared in these two articles (here and here) and let me know if you were able to upload your photo correctly.
Finally, if you're still can't use the photo in question, please try using another photo.

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Oct 12, 2017 07:24:59 AM by Ann Marie L
Hi Vladimir,
I have tried all of those things countless times. I've tried 5 different photos and no luck. I still don't know what to do.
Thanks,
Ann Marie
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Nov 30, 2017 05:30:50 PM by Kat S
HI,
I am having the same issue and have tried 4 different photos and nothing works. I have read and followed the recommended guidelines. The error message I get is that my face can't be recognized in the photo and it always comes in upside down or sideways. My face is the only thing in the photo and I've tried multiple different solid backgrounds while looking straight at the camera.
Will someone please help me to I can start working? This is very frustrating.
Thanks,
Kate
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Dec 1, 2017 10:44:58 PM by Avery O
Hi Kat,
Before doing the steps Petra has shared in this thread to strip the meta data from the image to prevent it from showing sideways, please crop your photo first. I hope it helps!
-Avery
