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a_leitao
Community Member

Can't upload profile photo!!

I am trying to create an Upwork profile but I can't becauase it won't let me upload my profile picture. I have tried everything and this is EXTREMELY frustrating because I can't create my profile at all without a photo. I am getting the message Sorry, something went wrong. We were unable to save the image." Please advise!

25 REPLIES 25
VladimirG
Community Manager
Community Manager

Hi Ann Marie,

 

Are you receiving an error when uploading your photo? Please try using a different browser, make sure the photo clearly features your head and shoulders, check the tips shared in these two articles (here and here) and let me know if you were able to upload your photo correctly.

 

Finally, if you're still can't use the photo in question, please try using another photo.

~ Vladimir
Upwork

Hi Vladimir,

 

I have tried all of those things countless times. I've tried 5 different photos and no luck. I still don't know what to do.

 

Thanks,

Ann Marie 

Ann Marie,

 

I see you have an open support ticket about this issue. We'll have an agent follow up with you for more information and assist you directly via that ticket.

 

Thanks!

~ Valeria
Upwork

Hello, I am facing the same issue. Please help.

Hi Ashish,

 

Could you please let us know what error do you see when you try to upload your picture? You can include a screnshot if you have it.

 

Thanks!

~ Valeria
Upwork

HI,

 

I am having the same issue and have tried 4 different photos and nothing works. I have read and followed the recommended guidelines. The error message I get is that my face can't be recognized in the photo and it always comes in upside down or sideways. My face is the only thing in the photo and I've tried multiple different solid backgrounds while looking straight at the camera. 

 

Will someone please help me to I can start working? This is very frustrating.

 

Thanks,

 

Kate 

Nice photo, Kat!

I just wanted to check if this photo was taken with a mobile phone? The issue of the photo uploading sideways or upside down usually happens with photos taken with a mobile phone.


~ Avery
Upwork

Hi,

Thanks for replying. Yes all the photos were taken with a mobile phone as that is how many photos are taken in this day and age. I don't have access to a regular camera so are there any other tricks I can try?

Thanks again.

Hi Kat, 


Before doing the steps Petra has shared ithis thread to strip the meta data from the image to prevent it from showing sideways, please crop your photo first. I hope it helps!


~ Avery
Upwork

The same issue. Please help.my photo.jpg

Sorry. Don,t know why but suddenly it's worked. 

AveryO
Community Manager
Community Manager

Hi Sardaana, 

Happy to know that this has been resolved already. Let us know if our team can assist you further.


~ Avery
Upwork

I am having the same problem and have tried the suggested troubleshooting solutions to no avail.  Can someone please contact me to help with this

Hi Paul,

 

Could you please share the exact error message you are getting when trying to upload the profile image?

~Nina

Hello I am unable to upload my profile picture. Please help

 

Hi Mahnoor,


I would recommend to try and clear your cache and cookies or log in via another browser to upload your photo. If you`re still experiencing any problems on your end, please share the text of the error message you`re receiving. Thank you.

~ Goran
Upwork

I have tried multiple times and with 10 to 12 pictures.

It is notifying that select a different image.

Please fix this issue as I am unable to submit my profile.

 

Hi Mahnoor, 

Please follow the instructions I`ve shared in my previous post. If you`re still experiencing the same problem after this, please capture a full screenshot from your end so that I can investigate it further. Thank you.

~ Goran
Upwork
aresoa
Community Member

Hello!

I'm facing the same trouble.

Did you resolve your problem ?

Hi Aresoa,

 

Thank you for reaching out to us. Could you please try and clear your cache and cookies or log in via another browser to upload your photo. If you`re still experiencing any problems on your end, please share the screenshot of the error message you`re receiving so that we can assist you accordingly.

 

Thank you,

~ Nikola
Upwork

Hello,

 

I have the same problem as written in this post: "Something went wrong, we were unable to save the image". I tried with several pictures showing only my face, and tried another browser and other advice written here, but I can't seem to upload it.

 

Could you help me please?

 

Thank you in advance.

Hi Marina,

One of our agents will reach out to you and assist you further, thank you!

~ Goran
Upwork

Hello, I'm Trying To Create My Profile On Upwork But I Can't Upload My Profile Photo, Everytime I Try To Upload It A Message Is Shown Saying "Please use a photo that is at least 250px by 250px or increase crop size" Although The Dimensions Of The Photo Are Right And It Shows Clearly My Face, I Cleared The Cache & The Cookies Of The Browser And I Tried With Another Browser, I'm Sending You A Sample Of The Image I'm Trying To Upload. 

Hi Omar, 


I checked your account and can see that you were already able to upload your profile picture already. Let us know if there is anything else we can help you with.


~ Avery
Upwork
a_leitao
Community Member

Great, thank you
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