Change profile picture

[castromelissa]

Hi Upwork Community,

I was trying to change my profile photo to a recent one but after uploading the picture and saving it, my profile photo was not updated.

Can you please help me? Thank you.

Melissa

[LuiggiR]

Hi Melissa,

Could you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If you still can't upload it after checking that, then please try clearing your cache and cookies and using a different browser and see if the problem persists.

Thank you.

[castromelissa]

Hi Luigi,

The photo is in .jpeg format, file size is 3024 × 4032 and the photo is shot in portrait mode and my face is clearly visible. I also tried to upload using a different browser, a different laptop, and even on my iPhone. 😞

[LuiggiR]

Hi Melissa,

Thanks for the follow-up and sorry to hear you have not been able to add your picture yet. Someone from our team will be reaching out to you via a support ticket to assist you further.

Thank you