Client Testimonial not approved by UpWork

[bf5d1a8b]

Hello
I'm joining what seems to be like a long line of freelancers whose testimonials from clients outside of UpWork have not been approved because the clients contact details 'could not be verified'. I provided both my client's email address and one of his two LinkedIn profiles (he is a professor at two separate universities.) A quick google search of his name will confirm that he is a renowned historian with several publications under his belt. My client was kind enough to take the time out of his busy schedule to write me a testimonial for the copy-editing work I did for him last year. The project was a major step forward for me in terms of my freelancing career. I am baffled as to why this testimonial was not approved and the fact that I have wasted my client's time with this, is embarrassing. I hope you can resolve this issue and approve the testimonial. Thank you.

[LuiggiR]

Hi Kenneth,

We’ve escalated your community post to a support ticket. One of our agents has contacted you with more information. 

[73846f5d]

Hi, 

I have requested 2 different testomials from my exisitng client as I am new to upwork and both are rejected by upwork, please let me know why they are rejected as I also mentioned the linkedin profile of the member. There is no such just get the mail of the rejection. 

Please let me know your thoughts on it. 

[LuiggiR]

Hi Amit,

To ensure trust and quality in our marketplace, we can only approve testimonials from clients when we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.

[343b898c]

Hi, 

I got the email from Upwrok that testimonial given by previous client  is not approved. I am surprised why the testimonial is not approved ? may i know the valid reason ? I have spend more than 5 moths developing omnichannel chatbot solution for this client and now testimonial is not approved, is there any way i can defend it ? I can provide support documents, my work link with this cleints and all. 

[JoanneP]

Hi Krishna,

To ensure trust and quality in our marketplace, we can only approve testimonials from clients when we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.

[343b898c]

Hi

Thank you for your response, if you have not found sufficient information,
you could request it from the client or from the freelancer to make sure it
is genuine or not ?

Please check the coverage of this chatbot

**Edited for community guidelines**and also check the testimonial of
this client in our company website**Edited for community guidelines**where I have
been working as a ML lead.

Hope this is justified, if you need further information please let me know.
I would appreciate it if you could come up with a valid reason for
rejecting the testimonial rather than saying we have not found
sufficient information.

If you are not happy or do not meet terms of Upwork with the testimonial
client has given, I am ok with it, this is a genuine client. I have
developed an Omnichannel chatbot ( in Web, Facebook messenger, What's app &
Viber) therefore it is important for me.

[f33c91c9]

Hi, 

My client has shared a testimonial via the Link I had shared but still not reflected on my account. Please help.

[JoanneP]

Hi Madhurima,

It takes time for our team to process and validate every request, so you may have to wait a few days for the testimonial to display on your profile. You can check this help article for more information. 

[2be20d80]

Hello, I'm having trouble proving my testimonial despite having an official document from the place I worked for. Could someone from Upwork please assist me with this issue in private? Thank you

[PradeepH]

Hi Margauxh,

I am sorry to hear about your Testimonial request. To ensure trust and quality in our marketplace, we can only approve testimonials from clients when we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.

- Pradeep

[4aff9f8c]

I've done exclusive freelance web design and development and graphic design work for a large company for 14 to 15 years. I work directly with the company president. I am the senior designer/developer for this company. I sent the president a request for a testimony. He has left me 5-star reviews on Google, Yelp, and for my website. Upwork rejected his testimony because he could not be verified. I have a 15-year history of working with the president of the company. Since this company has been the bulk of my freelance work and is shown throughout my portfolio, not having his testimony significantly impacts my reputation. I have been waiting for his testimony to get approved before I submit any more proposals. Can you please look into this further?

[ArjayM]

Hi Greg,

We understand how you want your Testimonials to reflect on your profile and highlight the awesome work you’ve done outside of Upwork. Your concern has been escalated to the appropriate team for further review. One of the team members has reached out with more information and further instructions on resolving the issue.

Feel free to visit the support ticket linked to your case here or your email for updates.