Jan 27, 2022 02:28:10 AM Edited May 3, 2022 04:42:25 PM by Andrea G
Hello
I'm joining what seems to be like a long line of freelancers whose testimonials from clients outside of UpWork have not been approved because the clients contact details 'could not be verified'. I provided both my client's email address and one of his two LinkedIn profiles (he is a professor at two separate universities.) A quick google search of his name will confirm that he is a renowned historian with several publications under his belt. My client was kind enough to take the time out of his busy schedule to write me a testimonial for the copy-editing work I did for him last year. The project was a major step forward for me in terms of my freelancing career. I am baffled as to why this testimonial was not approved and the fact that I have wasted my client's time with this, is embarrassing. I hope you can resolve this issue and approve the testimonial. Thank you.
Solved! Go to Solution.
Apr 29, 2022 06:10:07 PM by Arjay M
Hi Akbal,
We know many freelancers have worked with clients outside of Upwork and we want to give them an opportunity to showcase that on Upwork by getting testimonials from these clients. You can send requests to clients you've worked with in past.
To ensure the trust and quality in our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information.
You can use your profile overview or portfolio section to include endorsements and testimonials from people you worked with outside of Upwork. Make sure not to share any private or contact information.
Apr 11, 2024 03:41:56 AM by Luiggi R
Hi Kenneth,
We’ve escalated your community post to a support ticket. One of our agents has contacted you with more information.
Apr 13, 2024 05:45:02 AM by Amit T
Hi,
I have requested 2 different testomials from my exisitng client as I am new to upwork and both are rejected by upwork, please let me know why they are rejected as I also mentioned the linkedin profile of the member. There is no such just get the mail of the rejection.
Please let me know your thoughts on it.
Apr 13, 2024 06:59:59 AM by Luiggi R
Hi Amit,
To ensure trust and quality in our marketplace, we can only approve testimonials from clients when we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
Apr 30, 2024 05:40:51 PM Edited Apr 30, 2024 05:41:49 PM by Krishna T
Hi,
I got the email from Upwrok that testimonial given by previous client is not approved. I am surprised why the testimonial is not approved ? may i know the valid reason ? I have spend more than 5 moths developing omnichannel chatbot solution for this client and now testimonial is not approved, is there any way i can defend it ? I can provide support documents, my work link with this cleints and all.
Apr 30, 2024 08:31:45 PM by Joanne P
Hi Krishna,
To ensure trust and quality in our marketplace, we can only approve testimonials from clients when we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
May 1, 2024 06:21:32 PM Edited May 1, 2024 08:26:13 PM by Joanne P
Hi
Thank you for your response, if you have not found sufficient information,
you could request it from the client or from the freelancer to make sure it
is genuine or not ?
Please check the coverage of this chatbot
**Edited for community guidelines**and also check the testimonial of
this client in our company website**Edited for community guidelines**where I have
been working as a ML lead.
Hope this is justified, if you need further information please let me know.
I would appreciate it if you could come up with a valid reason for
rejecting the testimonial rather than saying we have not found
sufficient information.
If you are not happy or do not meet terms of Upwork with the testimonial
client has given, I am ok with it, this is a genuine client. I have
developed an Omnichannel chatbot ( in Web, Facebook messenger, What's app &
Viber) therefore it is important for me.
May 10, 2024 10:33:18 PM by Madhurima P
Hi,
My client has shared a testimonial via the Link I had shared but still not reflected on my account. Please help.
May 11, 2024 02:08:00 AM by Joanne P
Hi Madhurima,
It takes time for our team to process and validate every request, so you may have to wait a few days for the testimonial to display on your profile. You can check this help article for more information.
May 17, 2024 08:44:06 PM by Margauxh V
May 17, 2024 10:26:44 PM by Pradeep H
Hi Margauxh,
I am sorry to hear about your Testimonial request. To ensure trust and quality in our marketplace, we can only approve testimonials from clients when we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
- Pradeep
May 22, 2024 05:53:30 AM by Greg R
I've done exclusive freelance web design and development and graphic design work for a large company for 14 to 15 years. I work directly with the company president. I am the senior designer/developer for this company. I sent the president a request for a testimony. He has left me 5-star reviews on Google, Yelp, and for my website. Upwork rejected his testimony because he could not be verified. I have a 15-year history of working with the president of the company. Since this company has been the bulk of my freelance work and is shown throughout my portfolio, not having his testimony significantly impacts my reputation. I have been waiting for his testimony to get approved before I submit any more proposals. Can you please look into this further?
May 22, 2024 09:40:39 AM by Arjay M
Hi Greg,
We understand how you want your Testimonials to reflect on your profile and highlight the awesome work you’ve done outside of Upwork. Your concern has been escalated to the appropriate team for further review. One of the team members has reached out with more information and further instructions on resolving the issue.
Feel free to visit the support ticket linked to your case here or your email for updates.
May 27, 2024 10:54:40 PM by Danica A
Hi. Is it possible to appeal a rejected testimonial? I submitted all the following requirements, as well as their business email and LinkedIn profile. My client is getting frustrated with this testimonial submission, and would like to endorse me to build my profile in Upwork. Not sure what seems to be the problem here? Any guidance is appreciated, thank you so much!
May 28, 2024 01:02:27 AM by Joanne P
Hi Danica,
To ensure trust and quality in our marketplace, we can only approve testimonials from clients when we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
May 28, 2024 05:56:14 AM by Danica A
To clarify -- at some point the team handling the testimonials will approve once the information is found to be sufficient? For now its rejected? Or will it be rejected for good? Please let me know, thank you Joanne!
May 29, 2024 03:56:15 AM by Luiggi R
Hi Danica,
We’ve escalated your community post to a support ticket. One of our agents recently contacted you with more information.
Jun 1, 2024 10:24:16 PM by Danica A
Hi, I submitted another testimonial from a different client - it was rejected as well. This is to let you know that all required details are submitted. I would like to submit or request a ticket to appeal this issue. Thank you!
Jun 2, 2024 01:45:52 AM by Pradeep H
Hi Danica,
I am sorry to learn about your testimonial request. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
May 28, 2024 02:19:02 AM Edited May 28, 2024 02:19:25 AM by Paul U
Hello community, Please i'd like your team to reassess previous client testimonial, as client confirmed that there is an amendment to his middle name.
May 30, 2024 07:28:37 AM by Tiara W
I hope you are doing well. I requested a testimonial outside of Upwork from a client I worked with. I provided all the information appropriately including their LinkedIn profile URL, but still the testimonial isn't approved. My client can provide any verifications that you may need to approve my testimonial. I'm not sure where or how to submit a real support ticket. Kindly help me approve my testimonial.
Thank you.
May 30, 2024 07:38:59 AM by Nathaniel K
Someone wrote me a testimonial in French and it was denied without any form of explanation. I would like to know why that was.
Jun 1, 2024 12:24:18 AM by Olasumbo A
Hi community,
Am Olasumbo, one of Upwork Raising Star Talent, am new here and need direction pls. Anyone in the community can help out.
I requested for a testimonial from one of my previous clients outside if Upwork to endorse my previous jobs with her, and when i told her to write me a testimonial from Upwork, she claim she didn't receive any mail, she gave me another email to send another testimonial, in my quest to do that , Upwork is telling me that person has be notified but my client says she didn't receive the mail. What can i do.
Jun 1, 2024 02:47:53 PM by Arjay M
Hi Olasumbo,
Could you please confirm with your client if they've checked their junk/spam folder in case the email ended there? Rest assured that once you've submitted the Testimonial request, we'll email your request to your client and let you know when we hear back.
They may also try whitelisting or allowing emails from Upwork, so their email provider doesn't filter them out. Afterward, let us know if you need further assistance; we'll look into that for you.
Jun 9, 2024 10:14:46 PM by Faith Amarachi P
Hi, I'm faith,
I hope this mail finds you well. About two testimonials from my non upwork clients were rejected. Also its more than 1 week and I still have other testimonials pending.
What do I do please ?
Jun 9, 2024 11:08:57 PM by Sebastian D
I guess English is not your native language otherwise I assume it would be obvious why your not allowed to add testimonials from outside this website. They can not be properly confirmed. How does anyone know your not just making up these testimonials to make yourself look better. That is my best guess. I am sure there is a way of getting around this though. Like posting a project in your profile and showing off testimonials that you screen captured into jpg's and added to your profile.
I wonder how this translates into her native tung through google translate. Will I get flamed or thanked.
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