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Client not replying, Need Help

r4j47
Active

In my recent project, I started work on 10 Jan and on 11 Jan, I finished work and i requested for money, from then client not reply me as well as he is not ending the contract.

 

As i can see there no option for freelancer to do any action in such situation apart from ending contract. This is very disappointed, As we work hard but these kind of things where we can't do anything.

 

Check attachment, Please tell me what should i do?

 **Edited for Community Guidelines**

 

13 REPLIES 13
g_vasilevski
Community Manager
Community Manager

Hi Rajat,

 

You will need to submit the work on the milestone created for you. After 14 days the funds will be transferred to your account if no actions are taken on the milestone. Keep in mind that if you resubmit the work again you will reset the 14 days period. To learn more details about fixed price protection, check out this Help Article. Thank you.

~ Goran
Upwork

I finished all work which was in contract. Client make 3 milestones, Now what i need to do, I already requested for $25, But first milestone is $9.

 

Please check the attachment. Can you tell me what i can do.

**Edited for Community Guidelines**

petra_r
Community Guru

Rajat S wrote:

I finished all work which was in contract. Client make 3 milestones, Now what i need to do, I already requested for $25, But first milestone is $9.


 Then you should have done $ 9 worth of work.

14 days after clicking on "Submit work and request payment" whatever is in Escrow ($9) will be released.

Do not press the "submit work " button again.

 

I finished all milestones, After 14days i need to request again for second milestone?

So i need to wait 28 days for 2 milestones?


Rajat S wrote:

I finished all milestones, After 14days i need to request again for second milestone?

So i need to wait 28 days for 2 milestones?


 No. You submit the work agreed for the 1. milestone, (klick submit for payment button), wait for client to approve and fund 2. milestone, submit the work agreed for 2. milestone, and so on. The client has to actively fund the next milestone(s), otherwise you get automatically paid only for the first milestone (if it was funded.)

If I read it correctly, you agreed to an amount of USD 25 to be split into 3 milestones, and finished the total work in 1 day? I guess it became obvious to you that the splitting made no sense?

 

petra_r
Community Guru

Rajat S wrote:

I finished all milestones, After 14days i need to request again for second milestone?

So i need to wait 28 days for 2 milestones?


 Were the other two milestones FUNDED!?

You can only submit against funded milestones. Unfunded milestones are worth the paper they were typed on.

 

Other two are not funded, Only first milestone is funded.

 

Please tell me solution for this.

petra_r
Community Guru

Rajat S wrote:

Other two are not funded, Only first milestone is funded.

 

Please tell me solution for this.


 Then you should only have done the work for the first milestone.

 

There is no solution - what isn't funded can't be submitted against.

If the client appears again, he or she can pay you. If the client does not reappear, you won't get paid.

 


Rajat S wrote:

Other two are not funded, Only first milestone is funded.

 

Please tell me solution for this.


 Ask your client to fund the second milestone, submit for payment, then same for the third milestone. If your client does not respond any longer, chalk it up to your inexperience and forget about it. 

martina_plaschka
Community Guru

Rajat S wrote:

In my recent project, I started work on 10 Jan and on 11 Jan, I finished work and i requested for money, from then client not reply me as well as he is not ending the contract.

 

As i can see there no option for freelancer to do any action in such situation apart from ending contract. This is very disappointed, As we work hard but these kind of things where we can't do anything.

 

Check attachment, Please tell me what should i do?

 **Edited for Community Guidelines**

 


 You should do absolutely nothing. Once you klick the "submit for payment" button all you need to do is wait for your automatic payment in 14 days, or in case of an hourly contract, you just wait for the weekly payment. Some clients - in case of fixed price - approve the payment before that, some don't. Nothing to worry about. 

Just don't end the contract before payment like the guy in the other thread who came here crying about he wasn't paid, when he got impatient and ended the contract instead of waiting a few days and the money was returned to the client, and he did not even realize it was his own fault ...

re: "I finished all milestones, After 14days i need to request again for second milestone? So i need to wait 28 days for 2 milestones?"

 

No, I do not think your description here is accurate.

 

If you finish work on a milestone task, then you should submit the work IMMEDIATELY. As soon as you finish the task, use the submit button.

 

The client could then release payment immediately. Or she could not release payment at all, and Upwork will release the payment automatically after 14 days.

 

This protects you in cases where a client does not return to release payment.

 

If a client wants to get work done quickly on a series of milestones, then she will release money quickly because you will not start work on the next milestone until funding is in place and until you have been paid for the previous milestone.

When I have a client who has funded a milestone and I perform additional work, I change the requested amount when I submit the request for milestone payment and provide an explanation for the additional charge in the message section. However, if the amount requested is not funded, I have no guarantee that the client will pay it. So, I don't recommend that you do work for a client on an unfunded milestone unless you have already established that they are trustworthy. 

 

In this instance, you can wait for the $ 9 to be paid, then hope that the client funds the additional milestones. Or you can request that the additional amounts due be paid in the form of a bonus. 

 

Regardless of how this contract is resolved, begin reading now to learn about the payment system so that you are better prepared next time. 

lysis10
Community Guru

Another option if you did all of the work is to just type in the full amount when you request release of the milestone. If they come back and approve it, then you get paid in full. You're out of luck though if they don't.

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