Client requesting to refund milestone 1 which is got delivered

[lew-markmicheal]

Last month I got job offer .The work I did which I thought in chat conversation with client . It's not related to job description or milestone description .When I delivered milestone 1 client then only told me that make code work for expo and iOS which was not earlier mentioned some how I fixed as per request as I am windows user and have android phone at home and it's not earlier mentioned by client for which platform he want okay then he release payment and give me second milestone in which clear requirement is described but due to react native limited functionality I told to client it's not achievable and on his request I make escrow to refund his amount but after he file dispute for refund the money for milestone 1 too .I accepted dispute and provide the facts , upwork moderator didn't find any evidence for making me refund back .

Now.every time he threat to file case outside the upwork what should I do even upwork moderator make him understand if you want this dispute to AAA you have to pay 291 $ for it he also refused and still giving threat that he file case alternative to upwork this thing making me sick to think ,work and concentrate .

Please any of give me best advice .Disputed contract id 22490946 . I am very thankful to you

[AveryO]

I'm sorry to learn about your experience with this client, Ankit. 

As a freelancer, you have the option not to work on any milestone that isn't within the agreed upon parameters of your contract. If you think this may be a problem for you and the client in the long run, you may want to consider pausing the contract and discussing the client's additional requests in greater detail, making sure that both of you have agreed on your next steps. 

I can see that you already have an open dispute for this issue, and I would definitely recommend that if you have further questions, please post it on your separate ticket thread with your Mediation Specialist so that they can assist you further.

[prestonhunter]

Ankit:

Based on your description, it sounds like this client is unprofessional, ungrateful, and generally a bad person. I'm sorry that you had this experience.

The client is unreasonable in asking you to refund the money from the first, successful milestone.

When a client hires a freelancer to do some work, and you do that work, then the client needs to pay for the work. That is a very simple concept.

The client did pay for the work work already. The fact that the client wanted some other work done - work which was impossible due to technical limitations - is not related to that. The client seems to think that Upwork is like a magical wishing well... where he can throw a few coins at you and make anything happens that he imagines. Upwork is not like that. Life is not like that.

The fact that any client would act like this is really pathetic. We need to all stand together as a community to make Upwork an excellent experience for clients, and an important part of doing that is pushing back against this kind of nonsense.

[lew-markmicheal]

Thanks for helping me out my moderator name is Arsha she also said the same to my employer and you know the another developer given him same review for him .

Now he threating me during mediation that he will file case on me from outside

[wlyonsatl]

Do you and the client live in the same country?

[lew-markmicheal]

Nopes we dont live in same country

[wlyonsatl]

If you don't live in the same country, why do you fear the client's threat to deal with you outside Upwork's conflict resolution process?

[lew-markmicheal]

I am not fearing I just felt why he doing so even he making joke of upwork
while meditation phase 1 ,when Arsha moderator offered him for AAA
arbitration he denied and replied he will ask his legal council

[wlyonsatl]

There are a lot of blowhards online. Some of them are Upwork clients.

A couple of years ago I had a guy cancel a project that wasn't complete and then blame me for the project not being completed, insisting he wanted a refund on the work I'd already done.

That was good for a laugh, but when I and Upwork told him forget about it, he threatened me with physical harm. His threats were not removed from the Upwork message board the last time I looked, but I also haven't heard from him since.

I hope you leave accurate feedback for this clown.

[lew-markmicheal]

Yop he only threating so just on request during mediation he also blown me
and upwork meditation.

[petra_r]

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Will L wrote:

If you don't live in the same country, why do you fear the client's threat to deal with you outside Upwork's conflict resolution process?

---

He could just file a chargeback... (will get his Upwork account suspeneded, but may not care.)

This is the time the freelancer has to pay the arbitration fee to get the escrow funds, and if the client does not pay the arbitration fee, the freelancer gets the money in Escrow and the arbitration fee back.

[wlyonsatl]

Petra,

I wasn't aware that Upwork's payment guarantee is useless if a client makes a charegeback on their payment method, assuming the freelancer used TimeTracker properly to book work hours or the work was submitted properly on a fixed price milestone.

The only time I know of that Upwork had a problem with a client's payment method Upwork charged me back for a small portion of the total time I had booked using TimeTracker to track my hours.

Of course, that was a completely opaque process - Upwork refused to tell me exactly which time booked via TimeTracker was unaccesptable to them.

I did not use manual hours on that project.

[petra_r]

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Will L wrote:

Petra,

I wasn't aware that Upwork's payment guarantee is useless if a client makes a charegeback on their payment method, assuming the freelancer used TimeTracker properly to book work hours or the work was submitted properly on a fixed price milestone.

---

Only for fixed rate - If they chargeback on hourly, you are covered provided you tracked the time as per the terms.

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Will L wrote:

The only time I know of that Upwork had a problem with a client's payment method Upwork charged me back for a small portion of the total time I had booked using TimeTracker to track my hours.

Of course, that was a completely opaque process - Upwork refused to tell me exactly which time booked via TimeTracker was unaccesptable to them.

---

Any time with low activity (5 green bars or less,) without a memo or insufficient memo, or non work-related.

[wlyonsatl]

Ankit,

Do not return money you have earned.

And leave honest, fact-based feedback for this client so Upwork freelancers he tries to hire in the future will know what working with him can be like.