Client unable to pay due to technical glitch - The problem is current

[Anil N]

Hello,

My client cant pay due to a problem on the web site. I trust his word, as he is an old client and we have done quite a bit of work together.

I somone is listening?

Regards,

Anil

[Valeria K]

Hi Anil,

Could you please provide a bit more details? If it's a fixed-price contract was the client able to fund a milestone and is unable to release the payment or there is a problem with funding? What kind of error does the client see? 

I would suggest your client contacts our Customer Support, so they can help directly.

[Anil N]

Hi Valeria,
 
I have an open ticket in this regard, with the help center.

The milestone was funded earlier, but we later agreed to a price higher the funded amount. After the milestone was approved, the client needed add funds to pay for this particular milestone.
 
Thank you.
 
Regards,
 
Anil

[Petra R]

Provided his payment method is not declining your client can just set up another milestone for the difference or pay it as a bonus.

There is no point in you doing a ticket, support can not tell you anything about your client's account.