Freelancers get their connects back AUTOMATICALLY if Upwork itself removes a job posting from the Forum (such as because the job posting violates Upwork ToS)...
OR if the client closes the job posting without hiring anybody.
"Connects are only returned when the job is cancelled by the client or Upwork team without a hire. While some clients take time to hire on their jobs and often come back to review candidates weeks after they posted a job, postings with no activity for more than 30 days are automatically closed."
Thank you so much for the information. To clarify, if the client hires a freelancer on day 2 after the posting; never cancels the posting; and then I submit a proposal on day 23, and don't get hired, I will lose my Connects. Is this correct?
Being new to Upwork, I'm trying to understand if I need to also consider how long it is between the client's viewings, to decide whether I should submit a proposal. Once a person makes a hire for a project, I think they might put it out of their mind and not go back to cancel it. I just don't want to watse Connects (aka $'s).
Thank you again for you input!
Hello Avery, let me use this topic and ask my question since you've been replying actively.
So, I've noticed there are some jobs marked as "Connects are refundable" and some don't. Does it mean that I won't get my connects back if that specific job posting expires or closes withouth any action taken by a client?
I think freelancers should get their connects refunded on literally every job posting that hasn't had any activity, was closed by a client, ended with just interviews and nothing more (free consultations are a bummer), etc. Thoughts anyone?
I would like to confirm that Connects are refunded only when a client closes their job without hiring or we find a job post has violated our Terms of Service. Thank you.
I checked your account, and it looks like you have already used up the free connects you were given when you signed up. To submit proposals, you will need to purchase connects. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.
I submitted my proposal at a wrong job of 6 connects. How can I get my connects back? as no one has been hired on that job yet. I am a new freelancer. your little support can go a long way during this pandemic. Thanks!
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