Contract showing on the time tracker but not on the overview/reports

[5557b75a]

I have recently logged time on my hourly contact; that desktop has taken screenshots, and I can see the log time in my work diary, but not in the report overview. Kindly resolve the issue asap. Please see attached for reference. Thank you

[PradeepH]

Hi Gemeia,

Thank you for your message. I checked and I do not see an hourly contract active on your account. The job active on your account is a Fixed Price contract and I see that it is already visible on the Financial Overview page under the 'Work in progress' tab. Feel free to message us if you need further assistance. 

- Pradeep

[5557b75a]

Why do does it show on the time tracker if my contract is fixed rate?

[JoanneP]

Hi Gemeia,

Fixed-Price contracts can be tracked using the Upwork Desktop App, but they do not qualify for Hourly Protection. They only qualify for Fixed-Price Protection. The clients are not billed for those hours. The tracking function is available for Fixed-Price contracts only for recoding purposes. You can check this help article for more information.