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Couldn't complete work on time

hamzamohammad13
Active Member
Hamza M Member Since: Mar 20, 2017
1 of 5

I couldn't complete a task on time. The client also asked for a refund.

 

When I went to give him a refund, the system told me there were no transactions to give a refund. Is the poor guy's money stuck in Escrow because of me? If so, how can I help to refund him?

 

Also, will the job show in my work history? I've worked hard to maintain a 5 star rating and it'll be sad to see it go like this. 

 

Edit: Thanks in advance for any answers!

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
BEST ANSWER
2 of 5

Hi Hamza,

 

Your client has already closed the contract and requested the return of funds from Escrow. If you go to your My Jobs page, you'll see the pending refund request at the bottom. Once you approve it the money from Escrow will be refunded to the client.

~ Valeria
Upwork

View solution in original post

hamzamohammad13
Active Member
Hamza M Member Since: Mar 20, 2017
3 of 5

Thank you 🙂 It worked. Also, do you have any information about the job showing in my history?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 5

@Hamza M wrote:

Thank you 🙂 It worked. Also, do you have any information about the job showing in my history?


 No it won't, but it will likely hit your Job Success Score.

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
5 of 5

Hi Hamza,

 

I can confirm that contracts without any payment aren't displayed publicly but can affect your Job Success Score, depending on the private feedback your client left and the outcome of the other contracts you've had.

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