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Delivered files and client wants to close contract because she doesn't like design

aberrydesign
Active Member

Hello UpWork community,

I have a fixed-price contract with money in escrow but no milestones. I delivered 10 versions of the job agreed on and maintained excellent communication throughout, but now the client does not like my designs and wants to cancel the contract with no pay. Is this OK? I spent over 10 hours of my time on this, delivered work quickly (within a day or two), and re-did the creative 10 times. With fixed price contracts, are the clients allowed to just cancel and not pay because they don't like it?

Thank you!

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...and she doesn't want to discuss this subject anymore...

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