Aug 2, 2022 04:18:23 AM Edited Aug 2, 2022 05:16:03 AM by Nikola S
Hi there.
Actually the problem is that I use upwork on my laptop. I have logged in to my upwork account and check the box of "remember this device" so that I dont have to answer the security question. But from last two days I am getting this issue that I can login to my upwork account but every I do so I have to answer the security question and get an upwork notification "A recent sign-in to your Upwork account (**Edited for Community Guidelines**) from an unknown device or browser." whereas it is the same device everytime.
I am not able to understand this issue. Kindly help me.
Aug 5, 2022 09:17:56 AM by Andrea G
Hi Baris,
Someone from our team will reach out to you via support ticket in order to assist you further.
Sep 6, 2022 12:21:08 AM by Anuj K
I am experienceing the same issue,, i need to login every time and answer the security question everytime as it says upwork does not recognise the device.
Sep 6, 2022 05:48:04 AM by Annie Jane B
Hi Anuj,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .
Sep 21, 2022 04:29:37 AM by Michael E
This has been happening on my account for more than 2 years lol. How can Upwork fix this? It is really annoying that it never recognizes my device. I only use 1 device when I log in to Upwork, well except my mobile phone, I have Upwork on my mobile phone and this login is never a problem.
Can somebody from the Upwork team reach out to me as well?
Sep 21, 2022 09:13:13 AM by Annie Jane B
Hi Michael,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Nov 22, 2022 03:26:47 PM by Steven T
Its probably because your phone doesn't block tracking cookies.
Oct 5, 2022 07:04:32 AM by Joel C
I'm also having the same issue its really annoying to always typed the security code. I'm only using one device whenever I logged in. 😞
Oct 5, 2022 09:03:09 AM by Steven T
The problem with this, as with so many websites, is that Upwork uses a lot of third party systems. Generally, its those systems that cause problems. One example is that I can't edit my settings without turning off my anti-tracking plugins because that page sends data to Amazon. If Upwork didn't rely on third parties so much there wouldn't be quite so many problems.
Nov 20, 2022 01:20:03 PM by Jeffrey A
Hi,
I am experiencing the same issues as well, and it is a bit frustrating having to log in like this every single time
Nov 22, 2022 03:30:18 PM by William T C
Hey Amna, use the Google Chrome browser and set to remember your information. Thanks!
Dec 2, 2022 03:31:00 PM by Katherine O
I am having this issue as well, just opened the account last week so wasn't sure if it was normal or not.
Dec 2, 2022 04:58:17 PM by Arjay M
Hi Wren,
We sincerely apologize for the inconvenience this may have caused you. I have shared your report with the appropriate team and one of the members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team on this page to resolve the issue.
Dec 17, 2022 11:36:41 AM by Elaina C
Hi there. I am also having this issue and continuously recieve email notifications about an unrecognized login in my account.
Feb 2, 2023 02:19:36 AM by Volodymyr V
Have the same issue. Could anybody help me with this? Thanks!
Feb 2, 2023 04:34:32 AM by Pradeep H
Hi Volodymyr,
Thank you for your message. We may be unable to recognize a sign-in attempt when you’ve cleared your cookies, updated your browser, using a VPN or are logged in under private browsing mode. Could you please try reverting to your previous settings and let us know if the problem persists?
Thank you,
Pradeep
Feb 8, 2023 05:42:00 AM by Annie Jane B
Hi Emil,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Mar 2, 2023 12:26:02 AM by Daniel M
Me too. Too bad they don't give an answer on how to fix the problem and istead reach out indivdually.
Mar 2, 2023 05:05:34 AM by Pradeep H
Hi Daniel,
Sorry to hear how you feel. While most queries are answered in the community itself, sometime we may need to involve our support team to escalate your concern to the relevant team for further investigation. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .
Thank you,
Pradeep
Apr 6, 2023 06:06:48 PM by Arjay M
Hi Anass,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.
Apr 19, 2023 04:04:57 PM by Annie Jane B
Hi Enxhi,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
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