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Feedback/Review not showing up on my profile?

youssefbahaa
Community Guru
Youssef B Member Since: Jun 29, 2020
1431 of 3,143

Hello Farhad, 

 

I believe that there is no Feedback can be shown on the freelancer's profile, unless there is at least ONE payment that's successfully processed (The client approved it to be transfered to the freelancer).

 

In your case (Hourly contract), the approval is done after the weekly billing cycle is over ( you can search for what the weekly billing cycle is for more details), after that the feedback should appear on your profile.

Please be noted that you have to write a feedback to your client too, because the feedback system is double blind (Both parties should write a feedback before seeing the feedback of the other party -- Or after 14 days).

 

I hope I could have helped you.

 

azraf_shariar
Active Member
Azraf S Member Since: Feb 17, 2020
1432 of 3,143
Hello , I’ve completed one project recently, we have exchanged the feedback too . But it’s not showing up on profile! Could anyone tell me why
azraf_shariar
Active Member
Azraf S Member Since: Feb 17, 2020
1433 of 3,143
Hello , ive completed a project recently, its not showing up on my profile and the payment too !

Please help !
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1434 of 3,143

Hi Azraf,

 

I checked and it looks like the contract you're referring to is an Hourly Contract. When working on an Hourly Contract you are paid based on the Weekly Billing Cycle. Since the contract started and ended this week, your client will be invoiced for the hours you worked on Monday, and then the funds will go through a Review and Security periods before they are available for withdrawal. You can check on the status of your payment by going to your Reports > Overview. When you receive the payment from the contract, your feedback will start showing on your profile.

 

Thanks!

~Andrea
Upwork
azraf_shariar
Active Member
Azraf S Member Since: Feb 17, 2020
1435 of 3,143

Hello, 

i checked that overview , i have that money on the pending section. I have finished that work a week ago why is it still pending and how to receive the money and the feedback. Please help me out

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1436 of 3,143

Hi Azraf,

 

As we shared before, the feedback will show up on your Work History once the payment for the contract has already been processed according to the Weekly Billing Cycle. Once the payment has been processed in your account, please wait for 24-hours for the contract to show up on your Work History.

 

The funds are currently in the 'Pending' section of your Reports page which represents the standard security hold period in which funds cannot be withdrawn. Please note that Hourly payments are in the security period from the time the client review ends on Friday to when the funds are released on Wednesday. Once the funds move to the 'Available' section of the same Reports page, you can withdraw them.

Thank you.

~ Aleksandar
Upwork
a_fondevilla
Active Member
Seun A Member Since: Nov 26, 2018
1437 of 3,143

Pls, what could be wrong. A client gave a positive feedback for a job well-done. And over 24hrs now, I can't see it reflect on my profile.

**Edited for Community Guidelines**

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1438 of 3,143

Hi Seun,

 

I just checked your profile and I can see all of your contracts are listed there. If you`re still unable to view it on your end, please reach out to me via PM (click on my name) with the contract ID/title. Thank you.

~ Goran
Upwork
a_fondevilla
Active Member
Seun A Member Since: Nov 26, 2018
1439 of 3,143
Did you see the feedback I attached to this message?
Can you see the same feedback on my profile, cos I can't?
Its strange.
Thanks for your response.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1440 of 3,143

Hi Seun,

 

Please log out and log in again, you can also try clearing your cache and cookies. If you`re still not seeing the feedback after this, let me know. Thank you.

~ Goran
Upwork
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