Mar 12, 2021 08:24:19 AM by Khaled B
Hello!
I have a notification in my account saying "Financial transactions have been limited. Please check your email for additional information or contact customer support.".
But I did not receive any email regarding the restrictions. I tried to issue a ticket for this concern and I couldn't
Please help me contact customer support or solve this problem.
Thank you!
Khaled Batt.
Solved! Go to Solution.
Mar 12, 2021 09:49:40 AM by Bojan S
Hi Khaled,
We’ll have one of our agents reach out to you via a support ticket to assist you with your account status.
Thank you for your patience.
Mar 12, 2021 09:03:21 AM by Bojan S
Hi Khaled,
I checked this for you and our team has reached out to you regarding your account status. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account.
Thank you!
Mar 12, 2021 09:17:36 AM by Khaled B
Hi, Bojan,
I tried to go through the link in the request and it says that the link has expired, So what I should do now?
Thank you for reaching out!
Khaled Batt
Mar 12, 2021 09:49:40 AM by Bojan S
Hi Khaled,
We’ll have one of our agents reach out to you via a support ticket to assist you with your account status.
Thank you for your patience.
Nov 12, 2021 12:37:15 PM Edited Nov 12, 2021 12:38:06 PM by MD. B
I have faced the same problem. Please help me
Nov 12, 2021 12:40:26 PM by Goran V
Hi MD. B,
I checked your account and I can see that you have already reached out to our team via ticket. One of our team members will update your ticket as soon as possible and will assist you further. Thank you.
Nov 12, 2021 12:43:38 PM by MD. B
Thanks for your quick response but when it will be solved ? Can you let me know time frame please ?
Nov 12, 2021 01:21:13 PM by Goran V
Hi MD. B,
One of our team members will update your ticket as soon as possible and will assist you further directly on your ticket.
Nov 13, 2021 11:36:41 AM by MD. B
Hello,
Nov 13, 2021 12:36:53 PM by Luiggi R
Hi MD.
One of our agents already contacted you about your account status via this support ticket. Kindly refer to the ticket for more information and if you have additional questions feel free to follow up on that ticket so that they can assist you further.
Thank you,
Nov 14, 2021 09:54:52 AM by MD. B
Thanks for your response but this support ticket not working. When I click on ticket link , it's not open. Already 7 days passing my issue not solved yet. When will it be sloved?
I cann't withdraw money. Very wired situation!!!
Please help me to solved this issue ASAP.
Thanks
Nov 14, 2021 11:10:30 AM by Luiggi R
Hi MD,
I've just followed up with the team regarding your account status and they've reached out to you once more through this support ticket with more information.
Thank you,