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Forgot the authenticator secret key.

swaraj5
Active Member
Swaraj P Member Since: Apr 1, 2019
1 of 2

I have made two - factor authentication by authenticator app. But, I have deleted the autheticator app. So, the secret key I used is lost. After installing again, it asked the same secret key to furnish 6 digit code. But I can't authorize my device due to secret key missing.

How to solve the problem? I want to come out from the authenticator app, it's nightmare for 2FA.

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 2

Hi Swaraj,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.


-Joanne
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