Jan 17, 2020 07:33:19 AM by Danijel M
Hello everyone. I've been trying to get in contact with the Upwork support team, but no success. Recently something happened with my Freelancer Plus plan and I wanted to talk more about it with someone from Upwork's support team or someone who is working for Upwork. Of course, if that's even possible. Community bot couldn't help me, neither that second thing with "searching" answers for my question.
If anyone competend could contact me, I would appreciate it.
Jan 17, 2020 08:09:56 AM by Bojan S
We're here to help you, Danijel.
Could you please share with us more information about your concern so that we can assist you accordingly or have the correct support team assist you?
Thank you.
Jan 18, 2020 03:13:28 AM by Danijel M
Jan 18, 2020 03:42:35 AM by Petra R
Danijel M wrote:
I would like to discuss with someone who is in charge for Membership plans.
Such people are not available. Simply describe what you think is going on with your membership plan, and then someone can explain it to you.
Jan 18, 2020 05:39:13 AM by Aleksandar D
Hi Danijel,
Feel free to share more information regarding your concern so that we can assist you further.
Thank you.
Jan 18, 2020 07:09:44 AM by Danijel M
Jan 18, 2020 07:29:08 AM by Petra R
Danijel M wrote:
Okay, sure.
My billing cycle started, I got the Freelancer Plus plan, but I wasn't charged for it.
Did you get the 70 connects for the new billing cycle?
Jan 18, 2020 07:48:18 AM by Petra R
Danijel M wrote:
Yes, I've got my Freelancer Plus plan.
Then the problem is.... ?
Jan 18, 2020 07:53:45 AM by Danijel M
Jan 18, 2020 08:00:47 AM by Petra R
Danijel M wrote:
Problem is that I wasn't charged for it. I have the exact same amount on my balance as I had before extending my plan for the next month.
It might have deducted it from your payment method, or it gets billed later. What is your billing cycle?
Jan 18, 2020 08:05:51 AM by Danijel M
Jan 18, 2020 07:54:38 PM by Joanne P
Hi Danijel,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
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