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Getting Paid



I am atatching a screen shot below. can some help me with the following question:


1: Suppose client doesn't respond to me, then do i have any protection that i will receive this payment? delivery of work is already done and client behaviour has gone strange. 


2: If the case is like that i loose payment, then what should i do in future to avoid such losses? 

Community Member

Hi Imran,

Only the amount that is funded in escrow will be protected by Upwork Payment Protection, which in this case is $5. When working with clients on Fixed Price projects, you should both be in agreement about the amount of money that will be released upon completion of a milestone. Once this is agreed upon, we'd advise to ensure that the agreed upon amount of money is funded in escrow before you submit the work to the client.

Community Member

have you done all the work required while 5$ was the amount funded (in escrow). then in this case it's clear that you've lost the remaining 335$

Community Member

1. You requested payment for the first milestone $5. The client has another 9 days to check your work and to approve the milestone. The remaining $335 have not been funded and you have no guarantee to receive them.


  • Remember clients can cancel a contract any time so never deliver more that agreed and request payment right after delivering.
  • Make sure all the money has been funded.
  • Check other freelancers feedback.
  • Do not pester clients. You might get away with little money but no feedback (which is bette that a bad feedback after pestering a client).
  • Take a deep breath and move on.
  • Leave an honest but professional feedback to the client. Do not blame him for your mistake. He might still be willing to pay after all.
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