Have no answer from upwork for my delayed (15 working days) payment

[sanchez-andrea]

Its been 15 working days since I been waiting for my payment. Upwork team doesn't seem to care to solve or trace my payment, nor they want to send my the swift message of the transaction.

Does anybody had this issues before? How can I resolve or who can I contact? It seems llike I'm just asking them a favor..

[aocumen]

Hi Andrea, 

I followed up with the team handling your ticket. We apologise if there is a delay. Please expect someone to get back to your regarding your request.