Hi, Is live chat not operating anymore ? I can't seem to find it anywhere in the Help Center

[#1]

Hi, Is live chat not operating anymore? I can't seem to find it anywhere in the Help Center section of the website. In fact, I can't seem to find any way how to contact support live chat in the Help Center.

I have followed all the articles I have watched lots of videos but there is no option for live chat.

my issue is not being viewed however it is a very common issue but I am still waiting for resolution my request-id is - Request #35332334

[#2 · Accepted solution]

support.upwork.com

Live support is active and functional, I just checked it! Not sure, but I think you need to be a top-rated freelancer to be able to contact them! 

[#3]

Hi Shekhar,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

I am sorry you're experiencing issues contacting support. Our customer support team is creating a personalized experience to better assist all Upwork platform users via the chatbot. The more you interact with the chatbot, the more custom responses you’ll receive.

A quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner in the Upwork Help. You will be asked what type of account you need help with and to describe your issue or questions. Please select the best option for your situation. If you’d like to speak to an agent, you can request that via the chatbot. If you have some general questions about using Upwork or are looking for advice, feel free to post here in the Community.

[#4]

That option is available for top-rated freelancers that's why the chatbot won't show you these options ( asked what type of account you need help with ) as a normal freelancer thanks!