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Re: I billed a half hour to the wrong client.
Aug 18, 2015 10:12:01 AM by John K
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Aug 18, 2015 09:21:16 AM by Mariska P
I sent in a support ticket but wouldn't mind some advice on how I could switch the hours to the proper client?
YES. I'm a dolt. No need to rub it in.
Solved! Go to Solution.
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Aug 18, 2015 09:40:54 AM Edited Aug 18, 2015 09:41:24 AM by Petra R
We've all done it.... Well - I have, twice I think!!
Sadly you cannot switch them, only delete them.
Take screenshots of the 3 screenshots in the wrong work diary, then delete them so the wrong client doesn't get charged.
Then send the screenshots to the right client, explain what happened, and ask to be allowed to add them as manual time!
Good luck!
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Aug 18, 2015 09:43:53 AM by Preston H
I've done it.
Whoops.
Petra is right.
There is no way to swich the work over to a different client.
Need to delete it from the client wrongly logged (quickly, you don't want her to see that!)
And... if you can, add it as manual time (along with an explanation and maybe even screenshots) to the right client.
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Aug 18, 2015 10:12:01 AM by John K
Petra wrote, 'Take screenshots of the 3 screenshots in the wrong work diary, then delete them so the wrong client doesn't get charged.'
Way to go outside the box, so to speak. Wish I'd thought of it myself.
"No good deed goes unpunished." -- Clare Boothe Luce