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8bd3c829
Community Member

I cannot ad a payment method!

I tried to add a payment method, but there is a message shown: "Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us."

What should I do to add a payment method in this situation?

1 REPLY 1
pradeephele
Moderator
Moderator

Hi Ngoc,

 

Thank you for your message. Please refer to the notification sent to your registered email address for the pending verification request and the next steps to complete the same. You can try adding your payment method after 2 business days from submitting the documents requested for verification. 

 

Thank you,

Pradeep



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