I didn't get a response from freelancesuccess@upwork.com

[#1]

I was a top rated freelancer with 94% job success last week. However, I  got a poor review from a client. After the client's review, I wrote to freelancesuccess@upwork.com to have the review removed from my profile and job success. But I didn't get a response before the job success was update  on Sunday and my job success dropped to 77%

I read that I have 2 weeks grace to have the feedback removed.

[#2]

Hi Evelyn,

I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for your patience.

[#3]

Evelyn:
I recommend that you never try to initiate contact with Upwork using an email message.

Upwork's customer support efforts are NOT email-centric.

There are many other methods for obtaining help from Upwork, which are more effective.