Jan 13, 2021 06:45:28 PM Edited Jan 13, 2021 06:47:29 PM by Mrwan S
Jan 13, 2021 08:41:40 PM by Joanne P
Hi Mrwan,
I checked, and it looks like you have posted this information on your ticket. I'll go ahead and follow-up with the team about this so that they check. Thanks!
Jan 15, 2021 02:52:18 AM Edited Jan 15, 2021 02:53:29 AM by Mrwan S
Hi Joanne,
Thank you for doing this, all is fine now.
I just asked here so i didn't want the money to be transfared to me to avoid any rules violations.
Thanks again.
Jan 15, 2021 04:44:11 AM by Andrei T
You're trying to be fair, but processing the request will likely cost Upwork more than the amount involved. That's the reason why you've got the money in the first place - to make the issue go away.
The best you can do for a positive impact is to minimize your inteactions with support staff - which means to just keep the money and move on.
An even smarter choice would have been to reconsider the entire situation when the client changed their mind and asked for the files. At that point you should have factored into the price all the mess they created and charge accordingly.
Feb 10, 2021 10:11:07 PM by Mrwan S
Thank you Andrei, i will put that on mind on any upcoming cases.
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