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I need help with how Upwork Operates

Active Member
Elizabeth M Member Since: Aug 30, 2016
1 of 3

I have a problem with understanding how Upwork operates. if a client hires me for instance, what should i do to ensure that they are genuine and will make the payments as agreed? Am asking this because, i have worked for two clients and they have refused to make payments.  Kindly assist me on how thinhs are done here. I have successful stories of freelancers working here and i would wish to experience the same too.


Community Guru
Jennifer M Member Since: May 17, 2015
2 of 3

They have documentation on how you get paid.


Read all of their documentation. The basics are hired with an offer, get contract, escrow or hourly+tracker, get paid.

Community Guru
Preston H Member Since: Nov 24, 2014
3 of 3

re: "i have worked for two clients and they have refused to make payments"


This means you are using Upwork incorrectly.


The way I work, it is basically impossible to get ripped off like that. After completing 90 jobs, I have never worked on Upwork and had a client NOT pay me.


Do NOT work without an official contract that is listed on your "My Jobs" page.


Hourly contracts:

Make sure client is "payment verified" before starting work. Log time worked with the time-tracking software. Write meaningful memos.


Fixed-Price contracts:

Do not work until the full amount you expect to get paid is funded. Do not accept a fixed-price contract until you have all information and input files necessary to complete the job. Then do the work. Then submit it immediately.