Hi Get,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Hi Andrew,
Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria,
Hi Jobelle,
Unfortunately, the type of ID you have submitted is not acceptable Please check this help article for more information about the acceptable ID types.
Please note that freelancers that are required to verify but do not do so within 7 days of our notification will have their accounts placed on hold. The hold will prevent freelancers from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will also be canceled. The hold will not affect your ability to work on existing contracts.
Once you successfully pass the verification process, this hold will be removed.
Thank you!
Hi Aubienne,
I checked with the team handling your case and they confirmed that your PSA birth certificate can't be used for verification.
Feel free to check out this help article for the list of acceptable documents for verification.
Hi Celine,
I checked and it looks like you already created a support ticket regarding the verification. I'll follow up with the team handling your case and you can expect an update very soon.
Thank you.
Hi Eerie-An,
I checked and it doesn't look like you are required to complete any verification at the moment which is why you don't see the page in your Settings. The team will let you know if there is a need for any verification in the future.
Thank you.
Hi Moataz,
I checked your account and it looks like you have already completed the verification process and there is no longer any limitation placed on your account. The ID badge has already been added to your profile as well. Could you please check again?
Hi Uyen,
I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future. Feel free to check out this help article to learn more.
Hi Jahangir,
I can see that you already have the ID Verification Badge on your profile. Regarding the phone verification badge, we used to offer phone verification at freelancers' requests and some freelancers who completed it then may still have legacy badges. However, we don't offer this process at the freelancers' request anymore.
Thank you,
Hi Jahangir,
You can share the profile URL with me via PM (click on my name) so that our team can investigate this further. Thank you.
Hi Inoka,
At the moment, you don't have any pending verifications. Once you're required to verify your profile, our team will reach out to you directly with detailed instructions. Thank you.
Hi Nikita,
Could you please share more details about the problem you're experiencing on your end? If you're receiving any errors, feel free to share a screenshot as well capturing the text of the error. Thank you.
Hi Nikita,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.
Hi Aleah,
Could you try to clear your cache and cookies or log in via another browser to submit your selfie? Thank you.
Hi Aleah,
It looks like you were able to complete your verification process. Feel free to reach back to us if you need any further assistance.
Thank you!
Hi Ayesha,
Freelancers that are required to verify but do not do so within 7 days of our notification will have their accounts placed on hold. The hold will prevent freelancers from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will also be canceled. The hold will not affect your ability to work on existing contracts.
Once you successfully pass the verification process, this hold will be removed.
Thank you!
Hi Patrick Kibet,
We’re slowly rolling this badge out to all freelancers over the next few months. Once you become eligible for this badge, you’ll be notified when you log into Upwork.
Thank you!
Hi Muhammad,
I checked and it doesn't look like you are required to complete any verification process at the moment. Please know that only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.
