May 28, 2021 12:04:12 PM Edited Jul 2, 2021 09:12:01 AM by Valeria K
Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee
Solved! Go to Solution.
Oct 1, 2021 11:09:33 AM Edited Mar 17, 2022 11:16:02 AM by Andrea G
Hi Get,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Jan 19, 2022 07:26:22 AM Edited Jan 19, 2022 07:55:20 AM by Mohammad A
Hello, I need to contact Upwork ASAP, they've emailed me about ID verification.
However, the system refused my Jordanian ID, my Passport, and even my Hungarian ID. The documents are literaly scanned through a scanner and I've checked online face recongintion websites that detected my face and info were visiable on the screen. While upwork system doesn't.
I've looked throught the support center:
https://www.upwork.com/about/contact
Yet there's no email... only articles.
I only have around 6 days left
Thanks in advance
Jan 19, 2022 08:17:46 AM by Andrea G
Hi Mohammad,
I checked and it looks like you were able to upload your document for review! If you need any further assistance please let us know.
Jan 24, 2022 01:54:36 AM by Mohammad A
I'm reposting this because I can't seem to get any of the admins attention.
Hello there!
I think I have a problem with Upwork system, they already got my ID days ago and they didn't update me on it, maybe they're late?... okay? But what about the visual verfication? There's no button or any method of uploading a selfie on the website/app/website opened on a phone
What do do from here... I only have ONE day left to upload a selfie?
Thanks for the help
Jan 24, 2022 02:05:33 AM by Goran V
Hi Mohammad,
Our team will review your ID as soon as possible and will reach out to you with the results. Thank you.
Jan 24, 2022 02:07:47 AM by Mohammad A
Hi Goran,
thanks for the answer, but what about step number two? Theyonly have my ID photo
Jan 24, 2022 01:48:04 AM by Nguyen H
Hi Upwork,
I have some problems with Identity Verification. When I go to this page "https://www.upwork.com/ab/identity-verification/" to verify my account.
It appears: "This page doesn't exist
Please return to the previous page, or visit our home page.
If the issue continues, visit our Help Center."
Please help me to verify my account
Thank you!!
Jan 24, 2022 02:02:54 AM by Goran V
Hi Nguyen,
I would like to confirm that this is by design as you don't have any pending verifications at the moment. Once you're required to verify your profile our team will reach out to you, thank you.
Jan 24, 2022 02:07:17 AM by Nguyen H
Hi Goran V,
Thank you for replied my problems. I'll be waiting for your team 😁
Jan 24, 2022 02:29:17 AM by Goran V
Hi Mohammad,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.
Jan 23, 2022 07:12:12 AM Edited Jan 23, 2022 07:13:33 AM by Mohammad A
Hello there!
I think I have a problem with Upwork system, they already got my ID days ago and they didn't update me on it, maybe they're late?... okay? But what about the visual verfication? There's no button or any method of uploading a selfie on the website/app/website opened on a phone
edit on photo: more than 3 business days
What do do from here? Thanks for the help
Jan 19, 2022 09:02:50 AM by Elena B
Hello,
I'm having problems with the ID verification that was requested to me by Upwork.
I've followed all instructions, supplied my data, uploaded my ID picture and my selfie. However, the server states that my ID cannot be recognized (please note that all the info on my profile matches that on the ID, and that the picture I've uploaded follows all criteria requested), and similarly, my selfie is still under verification. I need help, since my account will be put on hold in the following days if my identity is not recognized soon, and I won't be able to withdraw my money.
Thank you in advance.
Jan 19, 2022 10:26:38 AM by Bojan S
Hi Elena,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you!
Jan 19, 2022 11:20:40 AM Edited Jan 19, 2022 01:45:38 PM by Bojan S
Hello community,
I am Rajendra Jain, an upwork freelancer.
When i created upwork account, i have chosen a different images of myself and thought will change it later.
But now when i am trying to post another good image of myself then it's showing me verify your identity to keep winning jobs in upwork error
Please do something fast
Tomorrow is the last date of me identify verification
My email on upwork is:
**Edited for community guidelines**
Jan 19, 2022 11:25:57 AM by Jude Saddeus G
try clearing your cache and cookies or using a different browser to change photo.
Jan 19, 2022 01:46:23 PM by Bojan S
Hi RAJENDRA,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Jan 19, 2022 01:32:26 PM by John V
Hello,
My ID verification failed after I uploaded my driver's license. Is it possible for someone to check and tell me what the issue is.
Regards,
John Varghese
Jan 19, 2022 01:57:20 PM by Bojan S
Hi John,
It looks like you have an open ticket with our support team about this concern. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible.
Thank you for your patience.
Jan 19, 2022 02:24:41 PM by Erin P
Hi there!
I just won a contract on Upwork (WOOHOO), however, every time I try to upload my ID for verification, I get a message that ID verification failed. It matches my profile, is a flat image taken from above, and has a border around it. I've even tried multiple backgrounds: wood table, white paper, even the armrest of my car, but nothing is verified.
I tried submitting a ticket to support, but it's not showing up in "support tickets" under my profile, so I'm a bit mystified.
Is there anything else I can do?
Thanks!
Erin
Jan 19, 2022 03:18:13 PM by Viktoriia V
I have the same problem. Everytime I upload the front, they say "We couldn't verify your ID
Please try again with a valid official government ID.
I tried different backgrounds and angles. Photographed both passports, and tried with a driver's license, nothing fits, I'm desperate(
Jan 19, 2022 03:41:51 PM by Erin P
Viktoriia, When I went back to the identity verification screen, it now shows a note that my ID is under verification which may take up to 1 day, so hopefully that's a good sign! Will still hope to hear back from the support team here.
Jan 19, 2022 05:22:28 PM by Joanne P
Hi Erin,
I checked, and it looks like you have already completed the ID verification process and the badge has already been added to your profile.
Jan 19, 2022 05:23:10 PM by Joanne P
Hi Victoriia,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Jan 19, 2022 10:03:24 PM by Soufiane O
Hi
I want to verify my identity with an ID government card. I used the same photo to verify on many other platforms (Deel, Payoneer, Fiverr), but here it won't work, and I can't contact anyone
I have an open contract, and I need to verify ASAP
I appreciate your help!
Jan 20, 2022 07:50:19 AM by Soufiane O
Hi everyone
when I try to upload the image of my ID, which I used to confirm my identity for several websites (Deel, Paypal), it doesn't work here on Upwork
I have an open contract, and I need to verify ASAP
I am open to video calls or anything
please kindly help
Jan 19, 2022 11:44:52 PM by Reinis I
I am trying to verify my identity by uploading a picture of the government issued ID card in jpg format, but it keeps being rejected. I suspect the issue is that the picture is modified - had to save to jpg format from HEIF, as it is not supported by Upwork. But obviously the picture is modified.
What other ways are there to verify my identity?
Thanks!
Jan 20, 2022 12:21:43 AM by Goran V
Hi Reinis,
Just to clarify, are you modifying your picture in any way? If yes, please take a picture of your ID and submit it for a review without any modifications. If you're still experiencing any problems after this, feel free to follow up here. Thank you.
Jan 20, 2022 12:58:14 AM by Reinis I
Hi Goran,
Yes, I cropped the picture and saved as JPG, as my phone takes pictures in HEIF format which I can not upload to Upwork.
Jan 20, 2022 01:45:51 AM by Goran V
Hi Reinis,
Please allow 24 hours for our team to review your ID and one of our team members will reach out to you with the results. Thank you.
Jan 19, 2022 11:48:04 PM by Mine S
Hey
I've tried uploading my social security card, my driver's license and my brand new passport. But none are accepted. Any ideas on what to do?
Jan 20, 2022 12:23:51 AM by Goran V
Hi Mine,
Our team has reached out to you via ticket and email with more details about how you can verify your ID. Please refer to your ticket with the number 33720685. You can access your tickets on this Link. If you have any additional questions, feel free to follow up on your ticket and our team will assist you further. Thank you.
Jan 20, 2022 11:05:37 AM by Mine S
I can't access the "ticket" you mention, and I can't reply to the message she sent me. The website freezes every time I've tried since this morning.
I've sent you every possible government ID I can. If that's not accepted by you, I can't use your service.
Jan 20, 2022 06:18:58 AM by Amy H
I have tried to take multiple pictures of my ID to submit for verification and I get the message that it cannot be verified. Then when I click cancel, it shows that it's in review and can take up to 1 business day. My account is about to be put on hold within the next day if they don't verify my account in time. Is there anyway I can submit a request ticket to have them look into this? I have an active contract and submitted proposals that I don't want to be cancelled because they're having trouble trying to figure out whether I'm a real person.
Jan 20, 2022 06:55:50 AM by Soufiane O
I have the same issues
if someone could help please
Thank you
Jan 20, 2022 07:21:33 AM by Andrea G
Hi Amy,
I checked and it looks like you were able to submit your ID, please allow one business day for the team to review. Rest assured, if you miss the 7-day deadline you can still work on existing contracts and the hold will be lifted as soon as verification is complete.
Jan 20, 2022 06:50:48 AM by Mehroz Jarar A
Hi,
I am new to upwork and for some reason the Identity Verification option is not available in my profile settings. How can I fix this? I have attached a screenshot of the options available. Thank you!
Jan 20, 2022 07:50:27 AM by Andrea G
Hi Mehroz,
It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
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