May 28, 2021 12:04:12 PM Edited Jul 2, 2021 09:12:01 AM by Valeria K
Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee
Solved! Go to Solution.
Oct 1, 2021 11:09:33 AM Edited Mar 17, 2022 11:16:02 AM by Andrea G
Hi Get,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Jul 5, 2021 03:52:09 AM by Husnain A
I have been asked to do identity verification from Upwork. But when I click on get started it gives me this error "We are unable to complete ID verification at this time. Please contact support by visiting the Upwork Help Center to resolve this issue." Moderators, please help. Thanks
Jul 5, 2021 04:11:14 AM by Aleksandar D
Hi Husnain,
You should have no problems with the verification. Could you please try clearing your cache and cookies or using a different browser to see if that helps? If it doesn't, please let us know and share a screenshot of the error so we can check and assist you further.
Thank you.
Jun 24, 2021 06:11:20 AM by Priyantha S
Am I free to change the profile picture anytime. If I changed It, Am I have to verify again.
Jun 24, 2021 06:58:43 AM by Aleksandar D
Hi Priyantha,
You can always update your profile picture. To do so, please go to your profile, hover over your profile picture and click on the pencil icon to open a popup window and make further changes. Please note that generally, a freelancer can be requested to verify information on their profile after making changes to it.
Thank you.
Jul 5, 2021 04:40:58 AM by Gaurav A
Hi,
By mistake I uploaded incorrect profile picture. Now I want to change it but system is not allowing me to update it. Please let me know how I can change my profile picture. I do not want my account to be suspended because of this.
Thanks,
Gaurav
Jul 5, 2021 04:47:14 AM by Aleksandar D
Hi Gaurav,
Could you please try uploading your profile picture one more time? Let us know if you're still having trouble doing so.
Thank you.
Jul 5, 2021 05:37:47 AM by Gaurav A
Hi,
I could upload the updated picture. Thanks for your help.
I wad getting the message that
After review, we have determined that your profile photo does not meet Upwork requirements. Update your photo.
Can you please let me know if this requirement has been met now. Please let me know what are the next steps for me to ensure that my profile is in order.
I have already submitted my Id and selfie.
Thanks,
Gaurav
Jul 5, 2021 05:47:45 AM by Gaurav A
Hi Aleksander,
Though I could upload the new photo, yet now two photos are visible. At the top is the old pic and at the profile is the new updated pic. Please suggest how I need to proceed.
Regards,
Gaurav
Jul 5, 2021 05:57:40 AM by Aleksandar D
Hi Gaurav,
I just checked and the updated profile picture is showing on your profile. It was probably a caching thing.
Regarding your verification, I checked with the team and as you already finished both steps, please allow up to 48 hours for the team to review your account and notify you if further steps are required from your end.
Thank you.
Jul 6, 2021 01:02:14 AM Edited Jul 6, 2021 01:03:27 AM by Rajnish K
Hello Upwork Team,
I'm also suffering from the same problem of identity.
Please solve this problem I need my blue tick on the profile.
Thank you
Rajnish
Jul 6, 2021 01:11:24 AM by Aleksandar D
Hi Rajnish,
I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.
Thank you.
Jul 6, 2021 01:45:50 AM by Shakher M
hi mam
I can not do upload my Identity varification. Please What can I do?
Jul 6, 2021 02:23:26 AM by Aleksandar D
Hi Shakher,
It looks like you already completed the first step and only the second one remained. Are you having any issues with that step? Could you please share a screenshot from your end so we can take a look?
If you're having issues with the second step, you can click on the link that says 'Speak with an agent' and continue with the verification from there.
Thank you.
Jul 6, 2021 05:51:56 AM by Darwin Jay N
I'm confused on how to get a Identity verification from upwork, do I need to get a job first and after the job gets done will I be able receive notification from upwork and get verified check badge? because, when I open my settings I can't find the identity verification. Thanks in advance sir/ma'am
Jul 6, 2021 06:05:59 AM by Aleksandar D
Hi Darwin,
I checked and it doesn't look like you are required to complete any verification at the moment which is why you don't see the option on the Settings page. The team will let you know if there is a need for any verification in the future.
Thank you.
Jul 6, 2021 06:16:24 AM by Darwin Jay N
hello aleksander,
thank you for answering my question.
well, May I have some other questions for you sir? even my profile is not verified with government ID's or having video calls for verifications, will I be able to apply for a job and get hired is that possible? do I need to get a job first in order to receive an Identity verification from upwork sir?
I'm very sorry sir if I do have a lot of questions to bother you, I don't know anything.
darwin.
Jul 6, 2021 06:49:59 AM by Aleksandar D
Hi Darwin,
Yes, you can still submit proposals and get hired without verifying your identity. Once you become eligible for the badge, we will notify you when you log into your Upwork account.
Thank you.
Jul 6, 2021 07:51:57 AM by Darwin Jay N
Hello Aleksandar, I would like to thank you for answering all my questions, you helped me a lot.
Jul 6, 2021 12:41:23 PM by Shakher M
Sir
Thanks to you, I have some problem that is my account verification. For varification when I click to get started then show "We are unable to complete ID verification at this time. Please contact support by visiting the Upwork Help Center to resolve this issue" (attach file documents). I can not do upload my verification ID documents. Please now What can I do?
Jul 6, 2021 01:21:38 PM by Andrea G
Hi Shakher,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jul 7, 2021 01:12:46 AM by Arshiya T
I am face technical issue when I turn on the camera and try to finish the second part to complete my varification.
Jul 7, 2021 01:17:00 AM by Aleksandar D
Hi Arshiya,
I suggest that you click on the 'Speak with an agent' link from your screenshot and continue with the verification.
Thank you.
Jul 9, 2021 12:29:54 PM by Aleksandar K
Hello,
I think that I will have problem with ID identification. Before a few hours I try to verify my ID, but I think I didnt take picture of it on right way. Does I need to wait to support contact me, or reject me (in that case how can I prove my mestake) and when can I expect answer in UpWork?
Greetings and thanks
Jul 9, 2021 01:14:19 PM by Andrea G
Hi Aleksandar,
I checked and can see the team is reviewing your submission, please allow 1 business day for the review to be complete. If the team needs any further information to complete your verification they will reach out to you directly.
Thanks!
Jun 27, 2021 12:45:58 PM Edited Jun 27, 2021 01:44:41 PM by Luiggi R
my id has been verified once. And now i have recieved a notification of Some of your services are temporarily on hold. Now issue is, my name on account is **Edited for Community Guidelines**
( its my nick). but my name on gov issued id is **Edited for Community Guidelines**. how can i change my name on my account?
Jun 27, 2021 01:46:53 PM by Luiggi R
Hi Azhar,
You can change your profile name by going to Settings > Contact Info. I can see that the team already contacted you regarding your verification process. Kindly follow up with them through your support ticket so they can assist you further.
Thank you,
Jul 11, 2021 10:33:56 AM by Faiez H
Hello ,
could someone help me to reactivate my account ?
1. ID document verification
2. Visual verification
Jul 11, 2021 12:41:42 PM by Luiggi R
Hi Faiez,
I checked and it looks like one of our agents reached out to you via a support ticket to further assist you. Please refer to that ticket for more information.
Thank you,
Jul 14, 2021 11:17:08 PM by Joe J
I don't know the English language (for now and when I apply for jobs I use google translator). I cannot talk on the video call with the Upwork agent (because I cannot understand and speak English) so can I ask my manager to talk with Upwork support on my behalf and I will be sitting beside him to show my face. I will also allow him to pick my Id card in his hand to show Upwork. Is this allowed in terms of Upwork?
Jul 14, 2021 11:47:44 PM by Goran V
Hi Joe,
You will need to connect with one of our agents by yourself and complete the verification on your own once you're required. Once you're required to verify your profile a ticket will be created for you as well where you can follow up with any additional questions you may have. Thank you.
Jul 15, 2021 01:05:03 AM by Joe J
But I don't know spoken English what can I do? Can they talk with me in the Urdu language?
Jul 15, 2021 11:26:48 PM by Goran V
Hi Stephen,
Once you're required to verify your profile our team will reach out to you directly with detailed instructions. At the moment, you don't have any pending verifications. Thank you.
Jul 18, 2021 09:56:27 PM by Mohamad M
hello guys, I really need help as soon as possible,
it is ok to verify my identity with only a video call? or I need to send the government ID as well,
and why i don't have the option to verify my identity with video on my profile, i only have to send a government ID,
please I need to verify my identity as soon as possible.
Jul 18, 2021 10:29:59 PM by Mohamad M
guys one more thing,
I am from Lebanon I have only the option to verify my identity through a passport but I don't have one, and it is very hard to get a passport in Lebanon, what can I do ? please I need help I don't have much time
Jul 19, 2021 12:01:05 AM by Mohamad M
hello guys i have send my government ID to upwork but it got rejected, I don't know why, but I think because my photo on it was too old, what is the solution now ?, i don't have any passport or anything help please, and it is hard right now to make new passport ok new government ID
Jul 19, 2021 12:32:26 AM by Aleksandar D
Hi Mohamad,
I checked and it looks like the team already reached out to you on this support ticket with more information regarding your verification. Please refer to the ticket and feel free to follow up there in case you have any questions.
Thank you.
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