ID Badge Verification

[#1]

Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee

[#2]

Thanks Goren V. Your Information was very helpful. 

[#3]

Hello! Is being 3 business days I'm trying to verify my account everytime I send the documents says I wasn't possible to verify, then when I close the popup is showing this:

Idk what else to do, I'm getting this message:

Action required: Verify your identity by 12/28/2021 UTC to continue winning jobs on Upwork. Get started.

And I have a currently contract in progress.

I tried to contact the support from many ways, the messages I send over the Get Support are not showing on the Requests page. I'm worried about them blocking my account during my contract, or not allowing to withdraw my balance.

Have anyone experienced something like this? There is some kind of a number I can use to get in contact with them, I feel so left alone right now.

Thanks for the attention! Hope I can find way to get tought before the 7 days are over.

[#4]

Hi William,

I checked your account and I can see that you have reached out to our team via ticket. Rest assured, one of our team members will update your ticket as soon as possible and will assist you further directly there. Thank you.

[#5]

Hi everyone!

Really hoping I can get some help. My government ID verification kept getting rejected -- I tried taking better photos of the same ID (I only have 1 valid government ID at the moment), also updated my profile information to make sure everything is the same as the ID's. Now it's being "reviewed" however I think it's been 3 business days. My account will go on hold soon and I'm very worried. Any help would be appreciated.

Best regards,

Maria

UPDATE: I'm verified, yay! Sorry, no delete option -- please disregard. Thank you!

[#6]

Hello everyone, 

I had this account for a long time and I'm using it actively since this month. I'm NOT able to process my identity verification.

> Firstly, I go to the Upwork profile setting and there is no option for "Identity Verification".  (screenshot attached)

> Second, somehow I found the direct URL: https://www.upwork.com/ab/identity-verification/ , but it says "This page doesn't exist". (screenshot attached)

Hope you can help me out. 

Thank You,
Rohit

[#7]

Hi Rohit,

Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you

Pradeep

[#8]

Hello Pradeep, 

Thanks for your quick reply. But, there is Upwork Verified Badge not reflected in my profile. Please guide me on how to get this badge or need any setting to change to be enabled? 

Thanks
Rohit

[#9]

Hi Rohit,

Please keep in mind that freelancers can't request a verification from their end. Once you're required to verify your profile our team will reach out to you directly. Thank you.

[#10]

Hello Goran, 

Thanks for me updating. 

Thanks

Rohit

[#11]

hello upwork team, I'm new here, i don't understand how to verify my account. I opened this account 4 days ago. So far I have not been given any verification notice. In fact, I knew how many days after opening the account verification pop up will come?

[#12]

Hi Sheikh,

If you are required, you’ll be notified upon log in to complete the verification process by uploading a non-expired government-issued photo ID and meeting with us for visual verification. After we’ve confirmed your identity, the new badge will be displayed on your profile.

[#13]

I don't see identity verification option in my account anyway..

[#14]

I can't even find a Verification option in my settings and when I enter it via link this message shows up. Any ideas?

 

This page doesn't exist

Please return to the previous page, or visit our home page.
If the issue continues, visit our Help Center.

Error 404 (N)
Trace ID: 0fe19ccf-c52c-425f-9713-f4ad9bfc473a

[#15]

Hi Goran,

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process. 

[#16]

I'm trying to upload Id and it saying to contact customer support but I cannot reach them. Any help please.

[#17]

Hi Rashonda,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#18]

I tried to verify my account but when I uploaded my ID a message appears "please try with a valid official government ID" but this is my official government ID! 

Then, when I refresh the website It looks like my ID is being reviewed and it can take up to 1 business day. It has passed more than 2 business days and nothing!

I opened a ticket, my problem was not solved and they closed my ticket. They told me to try from a computer, clear cache, I did it and I have the same problem.

I opened a new ticket and I had no answer, seems like nobody can help me. 

I have money inside my account and I need it, this is my unique job, I can't apply to new jobs either. 

If you can help me, I will be grateful. 

[#19]

Hi Manuel,

I can confirm your original ticket is still open. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#20]

Hi guys, It's been a while since I created my account but up until now I can't see the settings to verify my account. How long does it usually take to reflect or are there any requirement or action needed for it to be available on my end?

[#21]

Hi Ray,

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process. 

[#22]

Hi Upwork!
In the last 2 days I did the ID verification but they are still reviewing my ID and my selfie. I didn't still recive a email and it always appares a notification of "Action required: Verify your identity by 01/05/2022 UTC to continue winning jobs on Upwork."

But I did it and I don't know what to do. 
I can still work, but for example I can't change my profile photo. 
That's mean that on 01/05/2022 I cannot use my account? Can I do it again?

What I need to do?

[#23]

Hi Isabella,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#24]

Thank you so much!

[#25]

Sorry, but I still see anything.

[#26]

Hi Isabella, 

I'm sorry about the delay with this. Our team has just followed up on your ticket with more details. If you have any additional questions, feel free to update your ticket at any time. Thank you.