Hi Get,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Hi Suryansh,
I see you're already in correspondence with the team on this support ticket. Kindly allow more time for the team to review your case and follow up on your ticket. You'll be notified of their response.
Thank you.
Hi Quynh,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.
Hi Bui Ngoc,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Hi Sultan,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Hi Tom,
In order to complete this process, please go to your Account - Settings - Identity verification and click on the Get Started button.
Thank you!
Hi Thomas,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you!
Hi Mohamed,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Hi Hoang,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Hi Hosne,
As you mentioned, It doesn't look like you need to verify your account yet. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Hi Karlashay,
I shared your report with the team handling your case and all limitations are now removed from your profile. You received the “Identity Verified” badge on your profile.
Let us know if you need further assistance.
Hi Aleksandar,
It doesn't look like you need to verify your account yet. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Hi Aleksandar,
The ID Verification Badge is obtained upon completing its verification process; however, as I previously mentioned, you are not required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.
Hi Raya Abida,
Freelancers that are required to verify but do not do so within 7 days of our notification will have their accounts placed on hold. The hold will prevent freelancers from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will also be canceled. The hold will not affect your ability to work on existing contracts. However, once you successfully pass the verification process, this hold will be removed. You can check this article for more information.
Once your client releases the milestone, the funds will go in the 'Pending' tab of your Reports page that represents the standard security hold period in which funds cannot be withdrawn. Please note that payments for fixed-price milestones (and bonuses) have a 5-day security period from the time payment is made to funds availability. If the funds become available to you before the hold is placed on your account (if you don't verify your identity within 7 days), you'll be able to withdraw them.
Thank you.
Hi Edrilyn,
I'm sorry to hear about this situation. Please know that we can only accept any of the following: passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
