Solved: ID Badge Verification - Page 19

Valeria K · ‎05-28-2021

Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee

Andrea G · ‎10-01-2021

Hi Get,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~Andrea

View solution in original post

Aleksandar D · ‎10-11-2021

Hi Dear,

Upwork asking me to verify ID. But at this time I haven't any government ID cards. I have submitted papers to do these things and they told me to wait for 15 days but Upwork give me 7 days to verify my id. What should I do now?

Please help me.

**Edited for Community Guidelines**

Aleksandar D · ‎10-11-2021

Hi Morsalin,

If you're not able to do the verification now, you can do it once your documents arrive. I would like to note that freelancers that are required to verify but do not do so within 7 days of our notification will have their accounts placed on hold. The hold will prevent freelancers from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will also be canceled. The hold will not affect your ability to work on existing contracts. However, once you successfully pass the verification process, this hold will be removed. For more information, you can check this help article.

Thank you.

~ Aleksandar

Arslan S · ‎10-11-2021

I just completed my first job and was notified to complete the ID verification but I am unable to do so.

When I click on get started, It loads for a while and then gives me an error that says "

We are unable to complete ID verification at this time. Please contact support by visiting the Upwork Help Center to resolve this issue."

Please help me out.

Aleksandar D · ‎10-11-2021

Hi Arslan,

I checked and it looks like you already completed the verification. Let us know if you need further help!

Thank you.

~ Aleksandar

Arslan S · ‎10-12-2021

Yes, it worked when I disabled the adblocker permanently. Thank you.

Tayyaib M · ‎10-11-2021

Ijlal Z · ‎10-11-2021

Hi Tayyaib,

As your account is new it takes time to enable this tab on your account.

Regards

Nikola S · ‎10-11-2021

Hi Tayyaib,

I checked and it doesn't look like you are required to complete any verification process at the moment.

I would like to clarify that only earning freelancers are eligible/required to earn the “Identity Verified” badge. Once we notify you that you are eligible or required to earn the badge, you will see the Identity Verification tab in your Settings and you will be able to complete the two stages from there.

~ Nikola

Vynyyn R · ‎10-11-2021

My name does match my state ID. The system still will not aprove my name.

Nikola S · ‎10-11-2021

Hi Vynyyn,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola

Vince Baron M · ‎10-12-2021

Hi,

I just got my first job and I was notified to verify my account within 7 days, unfortunately I do not have any passport, national ID nor driver's license.

I am a college student and I am already above 18. School ID and Birth Certificate are the documents that I only have. I cannot book for an appointment to get registered for my passport nor national ID as every schedule is fully booked.

I sent a ticket to further assist me with this issue.

Aleksandar D · ‎10-12-2021

Hi Vince,

I already followed up with the team handling your case and you can expect an update on your support ticket very soon.

Thank you.

~ Aleksandar

Joanne P · ‎10-12-2021

I created an Upwork account with my first and last name only. But I want to add my full name in my profile for further avoiding trouble in future. So I created a profile name change request. And the name was changed at account setting but on my profile page or identity varification page(where I want to upload my ID card,attached file-it should be my full name) it is not changed yet. How to solve it?

**Edited for community guidelines**

Joanne P · ‎10-12-2021

Hi Mohammad,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Dieu Linh N · ‎10-12-2021

Whenever I try to verify my account, this happens

Joanne P · ‎10-12-2021

Hi Dieu Linh,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Morsalin M · ‎10-13-2021

Hi Dear,

I have an online birth certificate. Here is all my information.

Can I verify with it?

Please help me.

Morsalin

Aleksandar D · ‎10-13-2021

Hi Morsalin,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

Wahab A · ‎10-14-2021

Identity verification is not showing on my upwork. Can someone guide me.

Thank you

Aleksandar D · ‎10-14-2021

Hi Wahab,

I checked and it doesn't look like you are required to complete any verification at the moment which is why you don't see the option. The team will let you know if there is a need for any verification in the future.

Thank you.

~ Aleksandar

Wahab A · ‎10-14-2021

Hi Aleksandar,

Thank you for your quick reply then how can I get a verified badge.

Thank you.

Aleksandar D · ‎10-14-2021

Hi Wahab,

Please note that verification cannot be requested. The team will let you know if there is a need for any verification in the future.

Thank you.

~ Aleksandar

Abdul W · ‎10-14-2021

Hi there,

I would like to verify my ID. I haven't been asked for it yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

Aleksandar D · ‎10-14-2021

Hi Abdul,

Please note that the verification cannot be requested and the team will let you know if there is a need for any verification in the future.

Thank you.

~ Aleksandar

Ali K · ‎10-15-2021

When will I become eligible/required?

I have been on up work for almost a month and I'm eager to get my first job. Even though I have sent several proposals I didn't receive any response.

I'm guessing mainly because my account isn't verified and I have been waiting to become eligible/required for quite some time now and I didn't receive any notification or E-mails for this purpose from Upwork.

What should I do?