Hi Get,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Hi Abderrahmane,
I was not able to replicate this error on my end. Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?
Hi Hammad,
I can see you were able to reply to your support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Hi Ahmad,
It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Hi Kevin,
I checked your account and it looks like you have never been requested for verification nor completed any of our verification processes. Could you please share more information so we can check?
Thank you.
Hi Kevin,
You are not required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future. If you did verification previously (as you said you did) and I somehow missed that on your account, please share more information about it so that I can check (when you did it, the email address of the account, etc).
Thank you.
Hi Kevin,
As shared previously, it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.
Thank you.
Hi H M Rafsan,
You will need to use your own documents to verify your identity, not someone else's. Please refer to this ticket for more information and feel free to post there directly if you have any questions.
Thank you.
Hi Joshua,
You can stop using the platform and come back at any time. If your account is suspended for any reason though, you should receive an email from the team letting you. Also note that balances older than 180 days are automatically withdrawn to your preferred payment method. You can check here to learn more.
Hi Joshua,
I'm afraid there's no way to tell. If the team specifies on their communication that the withdrawals will be also restricted as a result of an account hold, then the balance isn't likely to get automatically deposited to your payment method, if that's what you're referring to. Hope this helps and don't hesitate to let us know if you have additional questions.
Hi Joshua,
It's on the 9th of August.
Please note that freelancers that are required to verify but do not do so within 7 days of our notification will have their accounts placed on hold. The hold will prevent freelancers from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will also be canceled. The hold will not affect your ability to work on existing contracts. However, once you successfully pass the verification process, this hold will be removed. You can check this article for more information.
Thank you.
Hi Md Maruf,
To start the verification you will need to go to Settings > Identity Verification > and click on the green button. To learn more about this, check out this Help Article. Thank you.
Hi Anzal,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.
Hi Ngoc,
Could you try to upload your ID via computer? If you're receiving the same error via computer as well, feel free to follow up here. Thank you.
Hi Ngoc,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.
Hi Siva,
It doesn't look like you need to verify your account yet. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Hi Nikko,
If you have any questions about the verification and the documents, I suggest posting them directly on this ticket so the team can continue assisting you.
Thank you.
Hi Tran,
I tried but was not able to replicate any issues. Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?
If so, please share a screenshot of the error you're seeing so we could check,
