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shohel95
Community Member

ID Verification

Hi there,

I would like to verify my ID.  I haven't been asked for it yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

 

Thanks much for your time.

ACCEPTED SOLUTION
kochubei_valeria
Community Member

Hi All,

 

We'll be closing this thread from further replies due to it's size. 

Check out the following resources about  the Types of ID Verification as well as ID Verification Badge as well as this comment.

~ Valeria
Upwork

View solution in original post

2,512 REPLIES 2,512

Hi sir,

I've been facing this issue since long time ie; I can't see identity verification tab on my profile  please help me.


Christin X wrote:

I've been facing this issue since long time ie; I can't see identity verification tab on my profile  please help me.


Unless you have been contacted and asked to verify your identity, there is no need and no way to do so.

 

ID verification costs Upwork money, and most new freelancers never win a contract and never generate any income, so it would be a waste of money to ID-verify freelancers before they start earning. That's why there is no tab to do so for people who haven't started earning.

 

hello sir i got my first upwork project and now upwork asking me for identity verification but verification page did not displaying id types. it is totally blank please help only one day is left to verify my id. i have try to search "adhar" and "voter id", "election card" etc, but it displays nothing or not having option there.

Hi Shelvi,

 

You will need to click on the green arrow where it says "Select ID type" in order to be able to proceed. Once you`ve selected the type of ID you prefer, you will need to upload it as well. To learn more about our accepted documents, check out this Help Article. Thank you.

~ Goran
Upwork
jricoupwork
Community Member

I'm unable to update the name on the ID Verification tab. I forgot to put my surname and now my account is temporarily on hold. Please help me modify the name on ID verification because I'll be needing that to receive my salary. Thank you!

Hi John,

 

I checked your account and can confirm that your ID was approved and the hold on your account was removed. If you have any additional questions let me know, thank you.

~ Goran
Upwork

My account is still on hold. I also need to update my full name from John
Michael to John Michael Rico. Here is the screenshot below for reference.

[image: image.png]
[image: image.png]

Hi John, 


I checked your account and it doesn't seem like there is a hold placed on your account. Are you seeing a notification that informs you about an account hold? 

Also, if you need to update your name, you can do so by going to your Contact Info page and updating your name from there. If the team finds any irregularities with your name change request, they will reach out to you directly with more information. 


~ Avery
Upwork


hi!
I can't get started for identity verification on Upwork

Hi Nguyen,

 

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Upwork

I will be happy if you can fix it

qbeer
Community Member

I am typing in this inquire for the fifth time now...

ID verification does not work. Gives and error message, tried it with 5 different browsers already.

I need this to work. I am fed up with contacting support.

Thanks in advance.

g_vasilevski
Retired Team Member
Retired Team Member

Hi Alex,

 

I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible, and assist you further with your verification. Thank you.

~ Goran
Upwork
sriaravinthan
Community Member

My Name is Sriaravinthan. I am a freelancer designer. ( Design Lead in Australian based company)

I have completed my profile page almost . but I couldnt verify my identity verification yet.

The exact cause of this problem is unknown. 

 

please help me to solve this issue

 

 

 

Hi Sriaravinthan,

 

Thanks for reaching out to us. I checked and it seems that you aren't required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future. Meantime, you can check these help articles for more information about the verification processes on Upwork.

 

Thank you.

~ Aleksandar
Upwork

Hi Aleksandar

 

Thanks for your mail.

How could I get the ID Verification Badge then 
I have met many client projects  but  I didn't get any response from them yet.

 

Hi Sriaravinthan,

 

Once you become eligible/required to complete any of our verification processes, youโ€™ll be notified about it.

 

Thank you.

~ Aleksandar
Upwork

thanks a lot, Aleksandar

 

Sorry to bother you. Can you tell me when they can get this solution?

Hi

I am not getting any response from any client i have sent may proposal to many clients . But unfortunately i could not get any response. Can you please let me the reason. And also please let me know why I can't see identify verification option in my profile. I don't knwo whats going on ..it has been 1 year of created my profile on upwork but still i could not get any job or response from client... Cam you please let me know the reason. Please help me....
Thanks
hamadkhanjan
Community Member

Hello. upwork send me 2 or 3 month ago a message about identy ID Verification . I add my ID CARD . they send me message that Weโ€™re reviewing your ID, which can take up to 1 business day. But still not verify. now i want to very it but they did not give me option to upload my ID CARD again. please help me.

 

**Edited for Community Guidelines**

Hi Hamad,

 

Please go to Settings > Identity Verification and click on the green button Try Again in order to resubmit your ID and complete the verification process.

 

Thank you.

~ Aleksandar
Upwork

I also want to verify my profile and but can't find verification in my account

Hi Vardges,

Once you become eligible/required to verify your profile our team will reach out to you directly with detailed instructions. Thank you.

~ Goran
Upwork

Hi, 

i tried to verify my account but i cannot find identity verification in the settings. I havent been told to verify my account but i want to in order for my profile to look more appealing. could you please guide me on what to do and how to verify my accoun

Hi Amna,

 

At the moment freelancers can't request a verification from their end. Once you're required to verify your profile our team will reach out to you directly with detailed instructions. Thank you.

~ Goran
Upwork

Alright, thankyou for the clarification.
muhammadumer1010
Community Member

Can you please let me know if my id is approved or not?

 

waiting for your response   thanks!

Hi Muhammad,

 

I checked and it seems that your ID document was approved. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Upwork
zarak95
Community Member

In my country, it is very difficult to get a credit card without having so much money in your account and have a good history of the bank account. So i don't have a bank account and had to buy connects to continue working so i bought some connects with my cousin's bank account and removed his account from the billing methods. Now it is asking me yo verify your id but the name it is showing on the top is not mine, it's bank account holder name which i have to match by uploadi governement id card. The reference is shown in the picture.
I couldn't find any email, so i am writing here. Kindly help me out so that i can work smoothly again.

 

**Edited for Community Guidelines**

Hi Zarak,

 

Thanks for reaching out to us. I followed up with the team handling your case and you should be all set now. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Upwork
matheussoares97
Community Member

I have uploaded ID again and bill doc for reviewing my account.

But I have not received any answer yet.

I want to know the results as soon as possible.

If not, I can lost one offer received from my client.

Please help me.

Thank you.

Hi Matheus,

 

Once the review is completed our team will update your ticket and assist you further. Just to confirm, I`ve also escalated your concern to our team.
If you have any additional questions, feel free to follow up on your ticket directly. Thank you.

~ Goran
Upwork
a_nacional
Community Member

I would like to ask for help. I don't have valid ID here in the Philippines yet. It's hard to apply here. I don't have money yet to apply that's why I'm trying to work here. Is there anyway to access a chat support team here ? because yesterday, I was able to contact them and tried to start a video call with them but my internet is not in the good shape at that time. What should I do ? the deadline of my identity verification is today. 

 

Hi Areeya,

 

I checked your account and I can see that you already have a ticket with our team. If you have any additional questions feel free to post them on your ticket with number 27416948. You can access your tickets on this Link, thank you.

~ Goran
Upwork

Same problem with her. What are the other ways to verify my account?

ayatulllah
Community Member

 Need an identity verification 

Hi Ayatullah,

 

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

 

Thank you!

~ Bojan
Upwork
shahid-wajeeh
Community Member

 

Please check this

 

https://support.upwork.com/hc/en-us/requests/27147559

 

Full Name is not right i cant update the fullname as i used my father card for the first time and i have tried id verification multiple times but it fails

U have to wait 48hour
kodir77
Community Member

Hello there my account was suspended because it need to be verified by financial statement or bills i did upload some old bills it did't work then now i have new documents i need to upload but i don't know where to upload them or how thank you.

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