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shohel95
Community Member

ID Verification

Hi there,

I would like to verify my ID.  I haven't been asked for it yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

 

Thanks much for your time.

ACCEPTED SOLUTION
kochubei_valeria
Community Member

Hi All,

 

We'll be closing this thread from further replies due to it's size. 

Check out the following resources about  the Types of ID Verification as well as ID Verification Badge as well as this comment.

~ Valeria
Upwork

View solution in original post

2,512 REPLIES 2,512

Hi,

 

I've been asked to verify my ID and I've been trying all day to start a call through the button, but it just keeps saying that no one is available. How can I get in contact with someone?

 

Best,

Camilla

Hi Camilla,

 

Could you please try clearing your cache and cookies or logging in via Firefox to complete your verification? If you`re still experiencing any problems, please follow up directly on your ticket with number 30210183. Thank you.

~ Goran
Upwork

Hi, I'm trying to video verify my account and it there is no link for it, it just says "Get Started and then no options for video verification. What do I do? I only have 5 days

BojanS
Community Manager
Community Manager

Hi Chris,

 

In order to complete this process, please go to your Account - Settings - Identity verification and click on the Get Started button

Start this verification process by uploading an official government-issued ID and then proceed with meeting with us for a short video call.

 

Thank you!

~ Bojan
Upwork

HI Goran,

 

I have completed my first job here on Upwork but still I have not received any mail or notification to verify my Identity.

Hi Khizar,

 

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process. 

 

Thank you.

~ Luiggi
Upwork

Hi

I had an account in Upwork and it has suspended and it was verified and I open a new one so  I need to close the suspended account and  verify my new account, please contact me soon

Hello Goran! This solution worked for me, cleared the cache and managed to take the selfie, but I am having second thoughts about the ID CARD photo I uploaded, is there a way to change it? It is still under review.

Thank you!

María José.

Hi María José,

 

Thanks for submitting your ID. If any additional requirements are needed, our team will reach out to you directly. 

~ Joanne
Upwork

Hi Nikola,

 

I have done my first job on Upwork and got paid but still I have not received any mail or notification to verify my Identity. Is there any problem with upwork?

aroel31
Community Member

Hi,

 

Can I request profile verification? 

 

Thank's

f394e6b0
Community Member

Yes

Hi Khaerul,

 

Please bear with us as this may take a little time to get information since we’re waiting on a response from another team. We appreciate your patience and will update you as soon as possible.

 

Thank you.

~ Aleksandar
Upwork

Hi Khaerul,

 

Thanks for waiting patiently. I checked wit the team and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

 

Thank you.

~ Aleksandar
Upwork

i tried this, but it's not working. My 7 days had been reduced to 5 and the bot keeps saying no one is available at the moment. Please help find solution to this.

 

Thanks

Hi Opeyemi,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further in completing the verification process. 

~ Joanne
Upwork

Hi Nikola,

 

I want to chat with your agent about identification.

I cannot find identity verification under account settings.

Where do i go?

 

Hi Victor,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork

How do I see my posts on community forums?

Hi Victor, 

 

You can easily find all your past posts in the Community at your Community profile here.

 

Thank you!

~ Bojan
Upwork

How do I get to this page please?

Hi Victor,

 

Could you please clarify your question? Are you able to use this link to access your Community profile and see all your previous posts there? 

~ Bojan
Upwork

Yes I get the posts with this link.

But how to navigate to this page?

Hi Victor,

 

Please click on your name or profile avatar at the top-right of your screen. This should bring you to that link. 

~ Joanne
Upwork

Hello sir,

 

thanks for your help.but i can not enter to identity verification section.

 

how can i do

Hi Liton,

 

I checked and it looks like you are not yet required to complete this step. If you are required, you’ll be notified upon log in to complete the verification process by uploading a non-expired government-issued photo ID and meeting with us for visual verification. After we’ve confirmed your identity, the new badge will be displayed on your profile.

~ Joanne
Upwork

hi

I want to verify my id but dont't get any id verification invites or massage.

 

Pls.solve it.

 

thanks

liton

f65ec08c
Community Member

i cant find id verification option in settings

 

BojanS
Community Manager
Community Manager

Hi Muhammad,

 

Once you become eligible for this badge, you’ll be notified when you log into Upwork.

 

Thank you! 

~ Bojan
Upwork
fessii10
Community Member

this link is not working for me. the page does not exist error is reflecting when i hit this url for id verification.

 

ea02e19f
Community Member

Hello, 

     I need to submite a request to verify my identity. I was locked out becuase the file format of my ID when I uploaded it. Can you assist?

 

Hi Chris,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep.

Upwork

Hi Nikola,

Good evening! Just trying my luck right now. I have a proposal from a client, but they told me they won't be able to hire me if my account is not verified by Upwork. Can you help me in verifying my account. I tried to do the steps that you have indicated in the previous trend and unfortunately, I'm getting an error. Thank you

Hi Nathalie,

 

Thank you for reaching out to us. I checked and it doesn't look like you are required to complete any verification process at the moment. Only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.

 

I would like to clarify that your client can hire you even if you do not have an “Identity Verified” badge

 

I see that you recently joined Upwork. You may want to check this page for useful tips to help you get started and this page to help you stay safe on Upwork. 

~ Nikola
Upwork

Hi everyone!

 

Hi everyone. Need help. I have an active proposal but I have a problem with my account not being verified and client is requiring a verified applicant. Account Verification link is also not available on my profile. What should I do?

8085061b
Community Member

Hello sir there is no option in my profile Please tell me why
Thanks

Hello there, I have 100% completed profile but there is no option showing in my account settings anything about the ID verification option. This seems pretty odd for my profile as I dont even have this option to complete my verification. Kindly look into this so I can further proceed with my verification process and earn the badge.

Hi Noor,

 

I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

 

Thank you.

~ Aleksandar
Upwork

if there is no verification method or option available then what should I do? in order to verify my account.

9e396303
Community Member

I have tried several times to upload my national ID card. But each time I am getting an issue stating that: We couldn't verify your identity. On the other hand, I have been uploading my national ID card without editing or cropping. Please guide me to the possible states of this error.

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