Identity Verification Failed

[erinjhb]

Hi, I need help. I sent a screenshot of my passport to verify my identification, but it rejected it and I reached the maximum amount of tries to upload my ID.

What can I do to contact customer support and get verified? And how should I upload the file of my passport next time so it will confirm my identity? I don't want my account to be put on hold.

[PradeepH]

Hello Erin,

Thank you for your message. I see that you have already initiated a support ticket here. One of our team members will reach out to you via the same ticket as soon as possible to assist you further.

Thank you.

Pradeep