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Insufficient Access Permissions

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Active Member
Shirley B Member Since: Aug 12, 2017
1 of 5

Hello,

 

I am having an issue of sending a message to a particular client. It says "Insufficient Access Permissions",  Can you please assist and enlighten me?  Thanks in advance.

 

Please see attached file.

Community Guru
Virginia F Member Since: Feb 15, 2016
2 of 5

Is this a client you have for an active job?

Active Member
Shirley B Member Since: Aug 12, 2017
3 of 5

Yes,  I'm currently working for them.

Frequent Visitor
Ferdinando C Member Since: Aug 12, 2017
4 of 5

Same here, i also got this problem today, but only for 1 client (active job).

 

Moderator
Aaron Luigi L Member Since: Dec 28, 2014
5 of 5

Hi Shirley,

 

Sorry to hear that you're having issues with messages. Before we proceed, can you kindly try the following troubleshooting steps if you haven't done so already:

 

- Clear your regular browser's cache and cookies then try again

- Use a different browser

- Check your browser's security blocking settings of any if the Upwork pages are being blocked

- Temporarily turn off your computer's antivirus and firewall programs and try again

 

If none of these work, please open a support ticket with the screenshot of the error page you are getting so we can further diagnose the issue. Thanks for your cooperation.

Shirley

- Aaron
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