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Insufficient Access Permissions

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Active Member
2 Posts
Member Since: ‎08-12-2017

Insufficient Access Permissions

Hello,

 

I am having an issue of sending a message to a particular client. It says "Insufficient Access Permissions",  Can you please assist and enlighten me?  Thanks in advance.

 

Please see attached file.

Community Guru
2,235 Posts
Member Since: ‎02-15-2016

Re: Insufficient Access Permissions

Is this a client you have for an active job?

Active Member
2 Posts
Member Since: ‎08-12-2017

Re: Insufficient Access Permissions

Yes,  I'm currently working for them.

Active Member
1 Posts
Member Since: ‎08-12-2017

Re: Insufficient Access Permissions

Same here, i also got this problem today, but only for 1 client (active job).

 

Moderator
20 Posts
Member Since: ‎12-28-2014

Re: Insufficient Access Permissions

Hi Shirley,

 

Sorry to hear that you're having issues with messages. Before we proceed, can you kindly try the following troubleshooting steps if you haven't done so already:

 

- Clear your regular browser's cache and cookies then try again

- Use a different browser

- Check your browser's security blocking settings of any if the Upwork pages are being blocked

- Temporarily turn off your computer's antivirus and firewall programs and try again

 

If none of these work, please open a support ticket with the screenshot of the error page you are getting so we can further diagnose the issue. Thanks for your cooperation.

Shirley

- Aaron
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