Invalid VAT number

[serena_n]

You recognise my VAT NUMBER as invalid, but I just checked on VIES and it is perfectly fine, can you please do something about this issue?

[aocumen]

Hi Serena, 

I'll go ahead and share your screen grabs, and account information with the Customer Support Team so that they can assist you further.

[serena_n]

Thank you , let me know the results,please