Humberto V wrote:
Right now I have 6 non eligible weeks, will reach 8 next 16th February. So I have to maintain 90% or more for 5 weeks in a row in order to be eligible. This means that, if all goes well, only by April.
Nope.... That's not how it works. Because all the non-eligible weeks have to work their way all the way through the 16 week window and all but 3 have to fall out of it before you can reach 13 out of 15 eligible weeks again.
I've had a good record on Upwork so far. When my JSS dropped to 87%, I found that it was because of one client who gave me one star feedback and demanded a refund. I then spoke to him and he agreed that it was not a fair reflection and he agreed to change the feedback. (He also would have refnded the money if there was any way to do so).
But has this made any difference to my JSS? No - still 87% as before.That seems to be unfair.
Tom M wrote:
he agreed to change the feedback.
But has this made any difference to my JSS? No - still 87% as before.
Nope, the JSS is largely governed by private feedback, which can not be changed.
Tom M wrote:
(He also would have refnded the money if there was any way to do so).
He could easily just pay you as a bonus, even if the contract is already closed. If you issued a full refund, that also rendered the contract a "nothing paid" contract. Those usually hurt the JSS too.
Ok - I have asked him if he would pay me a bonus and although he expressed regret for the feedback score (and changed it), he was unwilling to do this and said I should "take it up with Upwork".
The reason he gave was that he felt that this kind of situation could be open to abuse - I would not agree with that. But in any case, I am left with the JSS of 87%, after about 8 years of good success on my projects. It is now much harder to win new projects - could someone have a look at this for me?
The main reason your JSS has dropped is most likely related to a poor private feedback. What number do you see next to 'Clients who would recommend you' in Stats? That's your answer.