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JSS

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Active Member
Daniel G Member Since: Dec 4, 2019
3151 of 5,754

Hello,

I have been on Upwork for about 4 years my profile is here: https://www.upwork.com/fl/danielgillen

 

For the first year or so, I had Top Rated Status. Then because I didn't close a job in a while, I lost that and my JSS was in the 90s+%

Then about 2 years ago someone offered me a job without talking to me first, I foolishly accepted it and messaged them. They never sent me a message about the job, any clarification etc. Just pure radio silence. Eventually the job was closed either by them or automatically.

Upwork decided this was a collosoal failure on my part and my JSS instantly tanked to the low 70's%

 

Every since, I have been unable to escape the 70s%.

But look at my profile, every project my clients love me, I do a great job, the reviews are great, a ton of 5 stars. But my JSS continues in the 70s making me look like I'm terrible.

What's going on?

Thanks,
Daniel Gillen

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Community Guru
Petra R Member Since: Aug 3, 2011
3152 of 5,754

Daniel G wrote:

I do a great job, the reviews are great, a ton of 5 stars. But my JSS continues in the 70s making me look like I'm terrible.

What's going on?


Public feedback (stars) are pretty much irrelevant when it comes to the JSS. What counts is private feedback.

To see your private feedback percentage, take a look at your "Clients who would recommend me" percentage on your "My Stats" page. This includes only the actual private feedback left by clients.

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Ace Contributor
Ehtisham B Member Since: Mar 15, 2019
3153 of 5,754

When you complete  5 6 jobs then the JSS will be increase after 2 weeks ago.

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Community Guru
Petra R Member Since: Aug 3, 2011
3154 of 5,754

Ehtisham B wrote:

When you complete  5 6 jobs then the JSS will be increase after 2 weeks ago.


 

What do you mean?What do you mean?

His issue isn't that he doesn't know when it updates, but that it doesn't creep above the 80% mark, which is likely due to getting sub-optimal private feedback regularly enough to keep it at that level.

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Active Member
Denis O Member Since: Aug 8, 2019
3155 of 5,754

Hello!

I've noticed that in my profile page the JSS is shown as 93%. In "My Stats" section my JSS is 100%!!! And all of my projects was completed succesfully and I got only 5-star reviews!

Why is it changed?


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Community Guru
Petra R Member Since: Aug 3, 2011
3156 of 5,754

Denis O wrote:

I've noticed that in my profile page the JSS is shown as 93%. In "My Stats" section my JSS is 100%!!! And all of my projects was completed succesfully and I got only 5-star reviews!

Why is it changed?


Private feedback or a job without any earnings (ever)

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Active Member
Denis O Member Since: Aug 8, 2019
3157 of 5,754

All of the contracts are successfully completed. 100% of them was paid. There were no troubles or conflicts with clients and no reason for providing a poor feedback.

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Community Guru
Louisa J Member Since: Apr 12, 2017
3158 of 5,754

Sometimes, people are two-faced. They may have left you 5-star feedback but behind the scenes they rated you lower. Who knows, it's happened to most of us. Keep landing those jobs and I'm sure your JSS will go up as your career progresses. 

 

When I first started, mine went 100, 96, 92, 93, 96, 94, 99, 100, 99, and 100 again now. Most of my clients have left me 5-star feedback, so you just have to imagine some were a little devious behind the scenes.

 

 

 

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Denis O Member Since: Aug 8, 2019
3159 of 5,754

Thanks for your reply and for sharing your story. Yes, I understand that sometimes this human factor can play a role. And this is so unfair to freelancers.

But, anyway, in my case, in the "My Stats" section I see that 100% of the clients has answered that they would recommend me. So, I see no reason for decreasing of JSS.
I've sent a message to the Help Center, but there is still no answer.

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Community Guru
Petra R Member Since: Aug 3, 2011
3160 of 5,754

Denis O wrote:

But, anyway, in my case, in the "My Stats" section I see that 100% of the clients has answered that they would recommend me. So, I see no reason for decreasing of JSS.


That doesn't mean much because it only updates once every X (unknown, thought to be 5) contracts.

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