My job success score has decreased from 100% to 97% despite having nothing but 5 star reviews from all 14 of my Upwork contracts.
I read that private feedback could decrease the score but if that's the case, I need to understand how I can receive a flawless 5 star review publically and still drop in success score based on something a client said privately.
That makes zero sense and I can't see the client saying anything negative about our most recent project as it was super short and sweet.
I think this is a mistake.
Please help me restore my score as I've read through all the Help articles on this subject and still can't figure out why my score would have dropped.
It's not a mistake. It's a completely automated calculation that is the same for everybody.
97% is not bad. Maybe one client, or two, rated you 9/10 and not 10/10. Maybe they were not perfectly happy.
Many freelancers have flawless 5-star reviews but less than 100% JSS (me, for example). The average star rating for all freelancers is 4.9, so it's not a meaningful tool to help clients make hiring decisions, that's why Upwork implemented the private feedback system. But a 97% score is excellent, and I think that you're putting too much pressure on yourself if you expect perfect marks from all of your clients.