Have you had activity on your November and January jobs in progress? If they've been inactive for three months, that could cause your JSS to fall.
Petra mentioned private feedback. Yup - that's a possibility, especially since clients may think, say, four and a half stars or 8 out of 10 or whatever constitutes good feedback. And in general terms it really should. 🙂 But in UW terms it can make your JSS dip a bit. So you never know. I think private FB is often the case when people have very good public FB but see their JSS go down.
Some clients may just not give 100% across-the-board FB unless they're literally blown away. And we have to face the fact that once in a while, maybe we really just didn't blow that client away. Honestly I can see how this can happen and I don't think it's all that rare. However, if you do think it could be a quality issue, really your only recourse is to try to totally kill it in the future, though I think a lot of us try to do that anyway. Because there's also the simple fact that some clients will leave good public ratings even if privately they weren't pleased...there are some solid reasons for this which have been gone over on this forum quite a bit.
