Job Success Score dropped

[#1]

Hello,

I believe there's been a mistake made in the calculation of my job success score. It was previously at 78% and I just successfully completed two jobs were I was given good feedbacks and a five star rating. Yet, after my account was updated on the 29th, it dropped to 74%. I've been working hard to get my JSS back to 80% and I believe there's been a mistake. What do I do?

[#2]

This is a screenshot of my work history showing on my profile where the last 5 star rated work is not visible.

[#3]

Hi Rohan,

Please check each individual contract. I see that you have provided feedback for the client but they did not leave feedback for you that's why you're seeing "No feedback given."

[#4]

The last job that I had completed successfully and got 5 stars but that is not reflected in my work history section on my upwork profile. It's been weeks since this is happening. Previously I had also completed jobs and got 5 stars and but no feedback but that is reflected on my profile but the last job that I did is not reflected.

[#5]

Hi Rohan,

Please refer to my previous response. I checked on all three contracts and the clients did not provide feedback that's why they aren't showing. Please go to each individual contract and then click on details. Only you have provided feedback for the clients but they haven't.

[#6]

Hi Annie, I have a same issue on my upwork profile.
I finished a new contract on Monday and received a feedback from the client too. But it has not been updated on my profile still now. Could you please check my issue? Thanks

[#7]

Please I really need help 

my job success score dropped from 100 to 78 without any project completion but now it 2 weeks since I completed another project and got 5star review but there is no change in job success score 

please there is a problem 

[#8]

You've received bad public or private feedback from one or more customers

You have received very positive public or private comments from one or more customers

A higher value function is added to your JSS and overrides lower value functions

Previous posts are no longer taken into account because they fall outside the time frame

[#9]

Hello Community,

I hope all members are good. & I wish you all become great freelancers on Upwork.

I am facing some issues with my profile this year. Such unnecessary JSS dropped and did not improve when I did highly-paid jobs. I understand how to work on upwork. I am a full-time freelancer or bidder and I have 4 to 5 profiles on my team members that I have managed. But I face issues with this profile. I calculate everything and note it down into my personal dairy. I read all of the articles blogs everything that I could do. I tried. But still, I am right now frustrated with the system of JSS. I didn't understand how it worked. This year I haven't received any bad feedback on my profile. Even I received clients on LinkedIn and requested to give me a chance to work on projects. And I have done two projects one of$1,881.66 and another one $1,053.36both clients are my good friends and when the projects are completed they give me 5 stars. But why did my JSS drop and not increase due to the last months? Even I have done another Job today and this client also gave me 5 stars rating. But this job feedback is not showing on my profile dashboard. Such a very frustrating year for my profile. When I create a ticket to know why this thing to happens me and why my JSS is not improved. Upwork sends a copy-paste message that one is 

Success Scores are calculated every two weeks:

• Your average JSS during the past 24 months
• Your average JSS during the past 12 months
• Your average JSS during the past 6 months
• And your “Trending JSS,” which we calculate by adding your average JSS for the past 6 months with your average JSS for the past 3 months, then divide in half.
  
  I just know when I calculated everything and tracked everything this year and I didn't receive bad feedback or private feedback then how is it possible to drop my JSS or why did Upwork not confirm for me where I made mistakes? I challenge Upwork I didn't do anything wrong this year I track each and everything. If I am wrong then prove me. And If you accept your mistake related to my JSS. Accept that and please update it. I faced many difficulties this year in getting clients. Please recheck my profile and refresh that If my profile getting flagged on your end please remove that one and help me to motivate and continue to work on upwork. I have attached my profile screenshots. please take a look.. And please don't send copy-paste replies such as I mentioned in this message. 
  
  Thanks!!

[#10]

Hi Ajayesh,

I see that you've already raised a support ticket regarding this, and the team shared more information with you regarding your JSS. Kindly refer to your ticket, and don't hesitate to follow up with the team if you have questions.

[#11]

That means Upwork has no proper answer to my questions.. The same messages and replies are sent to me again and again. It's all about partiality with me.. I work hard and stay to continue my work.. I never quit the game here.. 

[#12]

Yes, it is sir

[#13]

Hello,

My job success score dropped from 100% to 88% and my top rated plus badge disappeared without me completing a new project This must be a mistake.

Kindly look into this because this is the third time it’s happened. It was fixed after I reported the previous incidents. 

Thank You

[#14]

Hi Folajimi,

I'm sorry to learn about the unexpected drop in your score. Please know that the Upwork system takes snapshots of your 3-, 6-, 12- and 24-month history in the marketplace and calculates a score for each. The best score out of these moving time windows is your JSS. 

That said, your Job Success Score can change for a number of reasons, even without recent activity. Your best JSS score will be displayed based on the rolling windows when it is calculated. Sometimes, new contracts are added that impact your JSS. Other times, old activity is aged out.

[#15]

---

Arjay M wrote:

That said, your Job Success Score can change for a number of reasons, even without recent activity.

---

This alone should be reevaluated. We are not UW employees and we are not bound by any rules to work every day, every week, every month so punishing freelancers for lack of work (that partially UW is responsible for, after many changes in the last months that effectively turned the platform into gambling site for bots), JSS should be based on COMPLETED CONTRACTS, not time frame because it may happen that the freelancer takes longer contract that is demanding and during that time doesn't work on other contracts. Is UW even considering using LOGIC in their quest to achieve any earnings? Because you know, if you applied fair rules and logical solutions to problems you sometimes create out of thin air, there would be much more benefits also for your shareholders.

[#16]

Hey how was it fixed last time it happened to you? A similar thing has just happened to me 😕

[#17]

Yeah I faced same issue but didn't understand why my JSS droped.. even I did jobs with 5 star ratings..

[#18]

I was accepted to a job last September, but it only lasted around 3 days due to some standards problems on the work, however, I just have been onboarded, and I am still learning to grasp the workflow of the job, then suddenly they closed my contract leaving a bad rating. It greatly affected my JSS. Since then, I noticed a huge decrease in job invites and most of my job applications go unnoticed because of the low JSS. I have been paying for freelance plus but the Connectss are useless because of the low JSS. Is there a possibility to remove or contest a rating?

[#19]

I dont know why JSS is dropping (today dropped from 87% to 82%) even I am working currently on a project 30 hours per week and did not get any negative feedback in between of any other completed job. I was expecting my JSS to increase because I am already doing a project but instead it dropped. Last time I completed job was more than 3 months ago and got the feedback then and working on current job for the past 1.5 months. I dont know the reason of JSS drop.

Upwork please help in this regard, as can there be any mistake that can happen in calculation of the JSS from the upwork side ??

Regards,

[#20]

Hi Hamza,

Your Job Success Score can change for a number of reasons, even without recent activity. Your best JSS score will be displayed based on the rolling windows when it is calculated. Sometimes, new contracts are added that impact your JSS. Other times, old activity is aged out.

For example, a contract will no longer count in your six-month JSS window once it is six months and one day old.

Your JSS can change because:

• You’ve received poor public or private feedback from one or more clients
• You’ve received very positive public or private feedback from one or more clients
• A higher-value job is added to your JSS and it outweighs lower-value jobs
• Past jobs are no longer considered because they fall outside the time frame

[#21]

Good afternoon . I would like to know why my Job Success Score has dropped from 93% to 89 ? I have been working well and have not received any bad feedback, I am working very hard and want to build my whole career on upwork. this is my only and permanent job and this Job Success Score is important to me. please help me to sort it out.  the thing is, a client forced me to close a $50 contract even though the contract was for $150. She threatened me that she would give me a bad review. I did 90 per cent of the work, but she blackmailed me and forced me to close the contract for 50 dollars. could it affect? I ask for a response from the moderators, and ask to resume at least to 90 per cent. because it is very important to me

[#22]

Hi Mykola,

Thank you for reaching out to us. Please keep in mind that your Job Success Score can change for a number of reasons, even without recent activity. Your best JSS score will be displayed based on the rolling windows when it is calculated. Sometimes, new contracts are added that impact your JSS. Other times, old activity is aged out.

For example, a contract will no longer count in your six-month JSS window once it is six months and one day old.

Your JSS can change because:

• You’ve received poor public or private feedback from one or more clients
• You’ve received very positive public or private feedback from one or more clients
• A higher-value job is added to your JSS and it outweighs lower-value jobs
• Past jobs are no longer considered because they fall outside the time frame

If you had Top Rated badge before your JSS changed, you can ask for feedback removal as long as you meet the criteria listed here.

[#23]

Bro same issue I faced and I am totally disappointed right now.. Also I submitted 704 perposals this year but didn't get clients. Only I get 10 clients. I was a toprated freelance but right now my JSS is 88%. Hard time for me.. such a bad system. I understand if I received bad ratings then it's changed normally But this year I didn't get one bad rating for my clients then why they dropped our JSS.. 😭😭

[#24]

Hi everyone,

I was hired on an hourly contract, and my client asked me to connect on Telegram to discuss further before I start work. 

I did.

After connecting with him on Telegram to discuss my KPI before tracking my work hours, he told me to connect a wallet to his web3 product and verify my wallet with $50. 

Of which I declined because it's a scam. 

 I reported my experience to the Upwork team, and after 25 days, I ended the contract which had 0 hours tracked and $0 income, and I stated why I was ending the contract (ID 35067990)

Shortly after ending the contract, Upwork reduced my JSS score from 95% to 92% which is wrong. 

Has anyone experienced such, and what's the way forward to solve this so I don't get demoted from Top Rated, I have two hourly contracts ongoing, and I'm super concerned about my level and JSS score. 

(Check attach images of chat proof)

Best regards 

Johnmiracle Ejikeme 

**Edited for Community Guidelines**

[#25]

Hi Johnmiracle,

Contracts where a client has been suspended for a Terms of Service violation do not count against your JSS. Your score can change for various reasons but we're afraid that we won't be able to comment on an individual score or how specific contracts affect it. In general, your JSS can change because:

- You receive poor public or private feedback from one or more clients.

- You receive positive public or private feedback from one or more clients.

- A higher-value job is added to your score and outweighs lower-value jobs.

- Jobs you completed in the past are no longer considered because they are outside the score's time frame.

You can find more information under the "Why did my JSS change?" section in this article.

[#26]

Hello Upwork, my JSS has unexpectedly decreased to 82%, even though I haven't closed any jobs recently. All my current projects are ongoing, and I haven't received any reviews yet. While I had a dispute before, your representative assured me that closing the dispute wouldn't impact my JSS. However, my score has now dropped by 18%. Could someone please explain why this significant drop occurred and provide guidance on how I can restore my JSS to 100%?